Retry Incorrect Questions issue

Dec 20, 2018

I'm trying the new "Retry Incorrect Questions" function and there seems to be an issue. I have a ten question test. If I answer questions 1 thru 9 correctly, my results page states I scored a 90, which is correct. If I select the "retake Test" button which has the "Reset only incorrect questions" radio button selected, It takes me to the Question #1, which I had gotten correct, and then to the question I got wrong. I tried different scenarios of answering questions, but it always shows Question #1 which I always selected correctly.

14 Replies
Gareth Clarke

Hi all,

I'm experiencing the same problem as above but already have 'Automatically Decide' selected on slide properties. I've tried every possible permutation of correct and incorrect responses on the attached test file but it seems to show correct answers on Retry seemingly at random.

I'd be extremely grateful of any insight.

Many thanks,

Alyssa Gomez

Hi Gareth,

Thanks for sending over your file! I have a hunch that the problem is related to the custom Next button on the slide master, but I'd like to have our Support Engineers take a closer look to be sure.

I've shared your file with the team, and they'll give it a test. You'll hear back from them soon!

Gareth Clarke

I've managed to resolve the issue by adding a Submit Interaction trigger to the next button. However, a new problem has emerged:

When I preview the scene, all works as intended (albeit having to double click the next button, an issue I've noted elsewhere on the forum). However, when I preview the entire project or publish, the next buttons no longer work.

I've tried various ways to solve this such as having the question slides pause, resume and automatically advance which works for progressing through the Question Bank but mucks up the Review feature as all slides when reviewed just skip to the last question.

Again, any help would be gratefully received.


Alyssa Gomez

Hey Gareth,

I had a look at your updated file, and I'm seeing the same thing you're seeing. That's definitely odd! I don't see anything in your file that would prevent the custom next button from working.

I'd like to have Jose take a closer look at this, and hopefully he can find the culprit. He's a rockstar at solving these kinds of mysteries!

I'll reach out to him for you, and you'll hear back from him soon.

Gareth Clarke

Hi Alyssa,

Thanks so much for your continued help. I have actually worked out a solution - the problem seemed to be with a Reset Results trigger which I had on the 'Confirmation of Knowledge' intro slide. Once removed, the Draw From QB is now behaving as desired.

Thanks again!

Derek Akerman

Hi all, i would like to pick up this discussion as i have a simalar problem to which i need a soloution, i have an assessment in which i have 2 attempts at each question and a retry button at the end of the course if the learner fails, on the retry button i have set it to only show the incorrect answers, which it does, the problem i have is that if the learner gets a question wrong on the retry they are then shown the answers to all the questions they previously got correct.

I just want to show only the incorrect questions and have them answer those.

Any ideas? happy to share the assessement if it helps..


Leslie McKerchie

Hi Derek,

Thanks for reaching out and sharing that you are experiencing a similar issue.

With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.