Review quiz showing incorrect for correct answers

Thanks Rebecca.  So I switched to automatically decide, and it still did this.  I also changed the results slide to reset results when Retake test is clicked.  Would this have made any difference.

Hi, Sorry if I was unclear Sharrilyn, What  I meant was to switch to Reset to initial state (the underlined one in the screenshot)

Can you try that and see what happens?

Rebecca,

 Sorry, I had several other projects I was working on and have not gotten to work on this.  I selected Reset to Initial State, and it still shows incorrect for correct answers.  Any other thoughts?  Thanks

Hi  Sharrilyn,

Sorry ;(...no other thoughts, aside from: can you upload a your .story file, or a portion of it, so community members can take a look? Or, perhaps others will have additional recommendations.

Wait, I'm just re-reading, and I SHOULD have said Reume saved state, which is where I was going the first time I posted. A "duh" moment!

Hi Rebecca, I was having the same issue as Sharrilyn so searched the forums. Just to follow up on this, that is the proper fix - just set questions to Resume saved state and now shows "Correct" or "Incorrect" properly when you review the quiz.

Thanks!

Thanks for sharing Bryce! Glad this thread was able to assist you as well.

Thanks Rebecca and Hugh, amending a quiz built by someone else and that tripped me up too.

Glad this thread helped you out Richard and thanks for the update. 

Hello there....I have a super imperative question...I have to upload my presentation on EUniversity LMS system by tomorrow and for some reason my Question slide, feedback and result slide are completely messed up! I don't know where I went wrong. I uploaded the presentation and the results are all getting incorrect. My presentation has just one question slide..agree or disagree. If you agree, you Pass. If you disagree then the Pop should redirect you to send a email and you fail. But for some reason, even if I say agree, it still fails me. 

Please could someone look into the attached slides and let me know as soon as possible.

Thanks a lot.

B

Hi Bhakti,

Thanks for sharing your file here. Looking at your question slide you'll see neither of the answers are selected as the correct option. You may have inadvertently unselected them on slide view if you saw the check mark there - but that's just for you to see while editing, not how it'll appear for your users. 

It worked!! I made a basic mistake...but it worked! Thanks a lot for getting back so quick. 

No problem and best of luck with your course. 

Thanks for this thread, it really helped me out and was able to fix this issue for a Program Manager. 

Glad this thread helped you out Kyle even if a bit older. If you need any other assistance feel free to let us know. 

I have the same problem but with Quizmaker and not Storyline. I don't find a similar setting in Quzimaker, but I may be looking in the wrong place.

The only work-around I've got currently is having our testers delete cookies and cache and re-take the quiz...I think they're fixing to lynch me. :-/

Any suggestions would be great.

Hey John.  Don't get lynched!  :)  Were you able to take a look at the slide properties for each question and setting those to "Resume saved state" upon revisiting?

John, don't lynch me either... I just realized I sent you information relevant to Storyline.  Could you possibly share your .quiz file for us to test?  You can reply and attach your file with the "add attachment" button.  Thanks!

Crystal, thanks for reaching out. See the attached screenshot of what I have for options. I've got it set as "Prompt to Resume". This seems to work fine for most of the testers, like the overwhelming majority of them. But, there are a few every month that have this issue. If there's a better setting, I'm willing to try it out.

Unfortunately, I can't share the quiz file with a public forum. There's proprietary information contained in the training. It's also important to note that I have embedded the quiz in the Articulate Presenter/Power Point.

Hi John,

Thanks for sharing the setting here. Since this thread initally dealt with Storyline and not Quizmaker, the same setting in terms of the slide's revisiting properties wouldn't apply here but it looks like you've set the quiz up to resume where the user has left off. When you mentioned a few who have this issue have you determine any other difference in these users such as the browser or device they're accessing from? You mentioned clearing the cache seemed to work for them - so it may be browser specific. Also where are you hosting the content? If within an LMS, you may also want to look at trying to upload it to SCORM Cloud and see if those users have the same difficulty there as it's an industry standard for testing. You can also send the Presenter package along to our Support engineers here if you're unable to share publicly. 

We "require" everyone to use FireFox. I have to admit, I stick with Chrome and have never had an issue, but our LMS provider only wants to support FireFox...in this day and age??? But I digress...

The clearing cache and cookies seems to work but I've got someone right now who's done all of that and still no joy.

The final caveat is, I'm moving to Storyline 2 soon. In fact, I've got my license and the software installed, I just had too much trouble with the Power Point slides that were imported last month...so I reverted to Presenter. But that's a topic for another thread.

If there was a quick setting that I could use, I would give it a try, if not, meh. Because the future lies with Storyline, I think I'm going to let this rest.

Thank you for the support!

Hi John,

I can't think of another setting to change especially if it's just one user - when they see it are they using just Firefox on a desktop/laptop -  not a mobile device? If that user tries it from another computer does it work normally? If not, then it may be a setting within the account settings in the LMS as well. 

One other thought, is although Firefox by default disables Flash content it's not a supported browser for HTML5. Do you know if this user is by chance only seeing the HTML5 output?  You could instruct them to follow the directions here to ensure that the Flash content can be showed. 

Thanks you, this worked for me!

Glad that Rebecca's solution is still working for users. Thanks for popping in to share Meadow :)