Every 20 minutes or so after starting working on a file Storyline starts behaving strangely - the right click commands won't work properly. Eventually, after trying to save, the error "Tre project file could not be saved. Invalid window handle" will appear.
I need to keep closing and opening the project again and again to work for another 20 minutes, until it starts all over again.
I'm working locally, the file is on my desktop with the shortest name possible, I've reinstalled Storyline and restarted my computer, but that gives me just a couple of minutes more of work, until the error starts again.
Since you're already working locally, I recommend following the instructions here to repair your Storyline 360 installation. The procedure listed in the article does more than just reinstalls the application, as it makes sure that the installer has sufficient rights to perform a proper install before reinstalling Storyline 360.
1 Reply
Hello Marina,
Sorry to hear that you ran into this issue.
Since you're already working locally, I recommend following the instructions here to repair your Storyline 360 installation. The procedure listed in the article does more than just reinstalls the application, as it makes sure that the installer has sufficient rights to perform a proper install before reinstalling Storyline 360.
If the issue persists, open a case with our support team here so we can take a closer look at what's happening.