I have previously worked on the free trial version of Articulate but now we have a subscription. When I try to log in on my home computer i am only prompted to download a free trial and this leads to a message that my free trial has expired. How do I get to download the Articulate software onto my home computer so that I can work on my home computer as well as the work one.
Thanks for reaching out and sharing what you are running into when signing in at home.
Are you using the same login that you use at work? You should log in using the same Articulate ID that your subscription is under in order to download and install the software.
Please sign out of https://360.articulate.com, then sign back in with the correct email address. That should fix the problem.
Since there is no number I can call, it seems it's a little hard to actually talk to anyone. For troubleshooting, this is definitely an issue. Why don't you have a call center for these types of things?
Thanks for contacting us to share the difficulty you have with accessing your subscription.
That image certainly helped and I was able to track down the details of what was going on. Since it's information around e-mail addresses, I used the support case that you are working on with Jose to e-mail you those details :)
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Hello Deb and welcome to E-Learning Heroes :)
Thanks for reaching out and sharing what you are running into when signing in at home.
Are you using the same login that you use at work? You should log in using the same Articulate ID that your subscription is under in order to download and install the software.
Please sign out of https://360.articulate.com, then sign back in with the correct email address. That should fix the problem.
I am. It's the same and it's being sent to the same email address (the invite).
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Yeah, it's not working. When ever I install the program, it tells me that my trial has expired. Why? My team has given me access to the subscription.
Since there is no number I can call, it seems it's a little hard to actually talk to anyone. For troubleshooting, this is definitely an issue. Why don't you have a call center for these types of things?
Hello? This is what I'm referring to. Great product, but not really good at customer service.
So, even though I've received the invite, it indeed takes me to my account. I just can't download the software.
Hi David,
Thanks for contacting us to share the difficulty you have with accessing your subscription.
That image certainly helped and I was able to track down the details of what was going on. Since it's information around e-mail addresses, I used the support case that you are working on with Jose to e-mail you those details :)
That should help get you back up and running.
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