Saba LMS not refreshing completion status upon Storyline 360 course exit.
Apr 15, 2020
We have encountered an issue with Storyline 360 scorm packages in Saba.
The LMS is not refreshing the status of the course upon completion by either the custom exit button or closing the browser window. This gives the impression that the course progress has not been registered, however if the user refreshes the page, the status will appear. So we know the course completion data is getting picked up by Saba, its just not refreshing upon completion.
It seems to be only with Storyline 360 scorms courses as we tested another scorm package not articulate related and it work as expected.
For this testing, we are using a blank Storyline 360 course with one slide and one custom completion trigger upon first slide start exported as Scorm 2012 with the Complete/Incomplete status.
I have tested this scorm file on Scormcloud and it does refresh upon course exit.
I have tried all completion status in the scorm publish settings and also tried scorm 2004 to no success.
If anyone has had this issue before I would greatly like to hear any information.