SCORM Packaged course not loading in IE 10?

Oct 28, 2015

I recently repackaged some courses using Storyline 2. The options selected were

 

1) LMS (SCORM 1.2)

2) Include HTML 5 output

3) unchecked Use Articulate Mobile as this seemed to be preventing courses playing on iPad without the app. 

 

I have uploaded to the LMS and they play great on iPad and in Chrome and IE 11 but they don't load in IE 10? What am I doing wrong? They previously worked in IE 10.

3 Replies
Christie Pollick

Hi, Jason -- It sounds like you are adhering to our System Requirements, so can you please confirm that you are running the latest update of SL2, please? And have you tried running your published output via the SCORM Cloud with IE10, by chance? Please feel free to share your file if you would like us to do some testing for you on our end, as well. 

Jason McAllister

Thanks Christie. I am running the latest version of SL2. I just installed it last week. I have uploaded it to SCORM Cloud and it works fine in my browser but I don't have IE 10 to test it unfortunately. I have had this feedback from several users at different sites using IE 10 and I had a friend confirm that in IE 10 it doesn't load. I uploaded it to support with the following case number 00685829

Christie Pollick

Hi, Jason - I appreciate your response and the additional information. As I currently have IE11 installed in my various VMs for testing, I will go ahead and recommend that you work directly with our Support Engineers to investigate the issue for you further. Please use this form to upload your file and you will be reached via email after a member of that staff has had the opportunity to review your case. 

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