We are reproducing some courses from storyline 2 to storyline 360 into HTML5. We use some screencaptures. Now in Internet Explorer 10 the videos will(screen captures) go to the back of te window automatically?? What's is going on and is ther somtething I can do to solve this?
Thanks for taking a screen recording of what you're seeing on your end, and I'm not sure I've run across behavior like that before. I can't quite tell from the video, but is this content hosted in an LMS? If so, I would recommend troubleshooting using SCORM Cloud to nail down whether it's an LMS specific issue or a file specific one.
If I'm way off base, please feel free to share your file. I'd like to test it to see if I can reproduce the behavior. Just use the Add Attachment button to attach the file here in the thread, or you can use this form to send it directly to our Support Engineers.
Glad to hear you've narrowed down the cause of the issue, Patrick. If you'd like us to investigate this a bit more, you're always welcome to send us your file here, and if we can reproduce the behavior on our end in a new file, we'll create a report for our Quality Assurance team.
3 Replies
Hi there Patrick!
Thanks for taking a screen recording of what you're seeing on your end, and I'm not sure I've run across behavior like that before. I can't quite tell from the video, but is this content hosted in an LMS? If so, I would recommend troubleshooting using SCORM Cloud to nail down whether it's an LMS specific issue or a file specific one.
If I'm way off base, please feel free to share your file. I'd like to test it to see if I can reproduce the behavior. Just use the Add Attachment button to attach the file here in the thread, or you can use this form to send it directly to our Support Engineers.
Hi Alyssa.
I 've tried to reproduce the situation in SCORM Cloud. In SCORM Cloud it works fine. But it also works fine in our lms by using chrome or IE11.
Its only a problem within our LMS an using IE10.
We advice users to complete the course with Chrome or IE11.
Thanks for your support.
Glad to hear you've narrowed down the cause of the issue, Patrick. If you'd like us to investigate this a bit more, you're always welcome to send us your file here, and if we can reproduce the behavior on our end in a new file, we'll create a report for our Quality Assurance team.
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