Screen Recording errors when publish to website
Sep 25, 2012
Hi,
I tried recording a screen capture and it worked great. I was able to play it back, insert it into my Story, and preview/publish the file without issue. The project is simple and consists of a 5 minute screen recording with a second slide with links and narration. After I published it, I viewed the output, and everything worked fine. However, once I uploaded the file to the web to share with others, the slide with the screen recording stays blank (I can see the seekbar moving, but no content appears). When I click Next, the 2nd slide with narration publishes fine. I am at a loss. The video is in the output file, and all else appears to be working properly (links in the resources tab, etc).
Does anyone have any ideas why my entire screen recording is not showing up when it is published to the web?
Thanks,
Jen
5 Replies
Good Afternoon Jen, and welcome to Heroes!
This article is an excellent place to begin your troubleshooting process. Of the four root causes outlined therein, I would wager a guess that adding MIME types for FLVs and MP4s is your best bet.
Please let us know if you need anything else. Thanks!
Thanks - looks like I have to contact my company's IT support to update the server properties, since I don't have access to do that myself. I'll let you know if that fixes the problem.
In the mean time, I converted the mp4 video to a WMV, thinking that might solve the problem. However, even when I tried to update my Storyline project with the WMV file instead of the Screen Recording, it still seemed to convert the video to MP4 when it published.
That is correct, Jennifer.
Storyline encodes most video files as MP4s upon publish, so you will need to ensure that your IT staff adds MIME types for MP4s.
Please let us know if you need anything else. Thanks!
I just wanted to circle back on this post and let you know that once I was fianlly able to get my IT dept to update the MIME types, the screen recording was viewable online.
Thanks!
Thanks for the update Jennifer! Hope you are having a great day!
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