Screen Recording in Preview, but not in Published View

Hi, Heroes.

I have a problem. I have a project with a screen recording on a slide. In the Preview mode, it plays just fine. In fact, if I preview the entire project, it works as I expected it to work.

But when I publish for LMS/SCORM formats, selecting the iPad option for Articulate Mobile Player (no download), the screen recording does not play. All I get is the slide background-- no video, no sound.

Any ideas???

16 Replies
Holly Blamire

Richard Harshaw said:

Hi, Heroes.

I have a problem. I have a project with a screen recording on a slide. In the Preview mode, it plays just fine. In fact, if I preview the entire project, it works as I expected it to work.

But when I publish for LMS/SCORM formats, selecting the iPad option for Articulate Mobile Player (no download), the screen recording does not play. All I get is the slide background-- no video, no sound.

Any ideas???

I have the same problem. in the preview screen it works fine but in published view through a web browser it remains at a blank slide until the screen recording would be due to finish and then it proceeds to the next slide.

can someone offer some support on this please?

Ashley Terwilliger-Pollard

Hi Holly and Richard,

I'm sorry about the odd behavior you're experiencing with your screen recordings. Could you tell us a bit more about how you're testing the published output? Have you loaded it up into your LMS? What browser/flash version are you using to take a look at the course? If you're testing it locally you could be running into security issues as described here. If you're not yet ready to load it into your LMS, or would like to test outside of your LMS to help narrow down the issue please feel free to use a site such as SCORM Cloud which is an industry standard for testing SCORM Content. If it works as expected at SCORM Cloud, you'll want to connect with your LMS team for additional assitance.

Richard Harshaw

Thanks for the reply, Ashley.

I have not uploaded it to my LMS (I don't have a site, my client does). I am using Firefox for my browser and Storyline version 6.1407.2208. I use Java Flash (just downloaded the latest update this morning). I tried re-publishing this morning thinking that maybe the problem was a Java Flash issue, but if it is, the latest patch did not fix it.

I created other screen recordings and successfully published them before under the same setup, but I must tell you that this was under an earlier version of Storyline. I don't know-- maybe the update I installed 3 weeks ago is the culprit?

The security issues link you provided did not address my problem.

I will, for now, delete the video and use a series of screen shots to convey the same information, but now I am skittish about planning any content with screen video.

Aha!!!! I think I found the issue. I just tried playing the published file in Internet Explorer, and it ran just fine. Must be a Firefox issue then. I'll contact Firefox. Meanwhile, I think that perhaps as much as 50% of my audience uses Firefox. Will this be a problem for them to view this content? Or is there a way to publish Storyline and require it to open with I.E.?

Ashley Terwilliger-Pollard

Hi Richard,

There isn't a way to require a user to access the course through a particular browser, but I'm curious what version of Firefox you're using and the Flash associated with that version? That can be different depending on the browser you're using, so you will want to check that both IE and Firefox are using an updated Flash player.

You did mention testing it in your LMS - have you also testing it at SCORM Cloud to see if there is an issue with how your LMS and Firefox interact or if it's a combination of Storyline, Firefox and your LMS?

Ashley Terwilliger-Pollard

Hi Holly,

If you'd like the course to run locally, you'll want to publish for CD or another local source as described here. Publishing for web or LMS are intended to be placed within those environments, and you should conduct the testing within those environments to ensure you don't encounter any local security restrictions with playing the content.

Holly Blamire

I've just tried publishing this to a CD and before I got as far as burning it to a CD I chose to "View Project" in the publishing window. The same issue occurred here in that the screen recordings were blank and time elapsed at the same rate it should've done with the screen-recording and only at the end at when the recording should've finished, it progressed to the next slide. Would it be beneficial if I sent you a copy of the project? have you got an FTP site I can upload it to?

Ashley Terwilliger-Pollard

Hi Holly,

I just replied this am in your case, and the link was included in there. Are you not receiving emails from Support@articulate.com? You may want to check your junk/spam folder to ensure the emails are going through successfully. Please let me know here if you did not receiv my most recent message. 

Jeremy White

I'm having a similar issue. Video and Audio works fine when I preview, but when I publish I get a blank screen. Sometimes the audio works, some times it doesn't. Other presentations created in the same manner work fine. Not sure what's different about these files that causes problems. Files were published to a server and  viewed online.

Ashley Terwilliger-Pollard

Hi Jeremy,

I just wanted to share here - what I shared in response to your support case as well, that you'll want to ensure you're working on local project files and publishing to a local drive as detailed here - and then that you're testing your published content within the intended environment.