Problems with screen recording when published to LMS

Sep 21, 2012

I was successful at publishing a storyline project that contains 4 screen recordings, each within a lightbox slide.  I can preview the training module in the LMS however when I get to the slide that contains a button that triggers the screen recording, the screen recording doesn't play, it displays the lightbox with a white screen and no recording starts.  When I am in the storyline project and i preview it the entire project works perfectly. 

Any idea what could be going on here?



1 Reply
Justin Grenier

Good Afternoon, Kirsten.

If you're experiencing issues with LMS content, please refer to this article, which outlines common issues pertaining to viewing and tracking content in an LMS.

Also, be sure to package your published content properly for your LMS.

If the issue persists, open a support case with your LMS provider, since they're your primary source of support for LMS tracking and reporting issues.

Please let us know if you need anything else.  Thanks!

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