Screen recording problem

Oct 28, 2013

Hi there,

I'm new to Articulate Storyline and the community.  I use a Mac with parallels to run Storyline.  I have tried several times to record my screen but each time I go to preview the recording all I see is a gray screen.  I can see the length of the recording in the bottom right of the recording screen along with the playback bar scrolling across the screen as it plays back but nothing to view for the recording except gray screen.  Any help would be greatly appreciated.



7 Replies
Dimitrios Tsontos

Hello Leslie,

I have the same issue with Marcia. I saw the similar posts, but unfortunately this wasn't the solution for me.


In my case, I want to use Storyline 3 with parallels desktop to record the screen of a Mac application. Recording a windows application with Storyline and parallels works great, but I couldn't find a way to record a Mac application so far.


I am looking forward to hearing from you.

Kind regards,



Crystal Horn

Hi there, Dimitrios. Because Storyline 3 runs in the Windows environment, it won't be able to "see" or record outside into the Mac environment. A rough analogy would be how we can see what's happening during a television broadcast, and even record it, but the broadcast can't see us on the other side.

Do you have a recording tool that you can use in the Mac environment? You could then take the resulting video file and use that in Storyline 3.

Leslie McKerchie

Hello Dimitrios and welcome to E-Learning Heroes :)

Thanks for reaching out and sharing what you would like to create with your project.

Because Storyline is Windows-based software, you won't be able to perform a screen recording on a Mac

I've seen other members of the community share some ideas:

  1. Record and save the screen recording on the MacBook as, for instance, a .mp4 file. Once that is created start a screen recording in Storyline, then play the .mp4 file and try and click in the right places in the video where a click took place in the original recording.

  2. Try using some remote connection tool, like VNC to login to the Mac and then use Storyline to record that window.
  3. Use Reflector to capture iOS screencasts, works best on a Mac but I do believe there is a windows version.

Hopefully one of these ideas will be able to help you and I look forward to seeing other ideas from the community as well.

Dimitrios Tsontos

Hello Leslie,

Thank you very much for the info.

Maybe the 2nd option could work for me. Do you have any suggestion of a free cross platform "remote connection tool"? In the past I was using TeamViewer and it's a great tool for IT support, but the image quality that is transmitted is not ideal.

I am looking forward to hearing from you.

Best regards,


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