We use Moodle to host elearning courses. Whenever one of the courses gets to a screencast it sits on loading screen and stays there - when in a citrix environment only.
When playing on Windows machine it works fine. When playing on citrix through "In Private" option it also works.
I have older courses that work still but new ones don't. I'm not sure whats changed I publish everything the same way. Had this issue a few months now.
Sorry should have said - not just one machine and it happens with first instance of playing so I don't think cookies will help but thanks for your suggestion
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Hmmm, if it works in private browsing mode, maybe try deleting the history (cookies) and try again ...
Sorry should have said - not just one machine and it happens with first instance of playing so I don't think cookies will help but thanks for your suggestion
I'm wondering if its linked to this issue - https://community.articulate.com/discussions/articulate-storyline/problems-viewing-published-storyline-3-files-through-citrix
But since recent update we can only publish as HTML5
Don't know if this will help. This is where the error occurs with the HTML video element.