Screencasts wont play in preview or publish

All of the sudden I have a screencast that won't play. At first it only happened when previewing the scene. It appears to start to load, the screencast area turns green, all the while the audio is playing. At the end of the slide the program crashes and won't let me close a window or quit the program, necessitating my using the Task Manager in Windows to quit the program. Every thing was fine until yesterday.

Until an hour ago, I was able to preview the slide alone and it worked perfectly. Now that's crashing as well. Worse, another slide is beginning to show similar symptoms.

Any ideas?

1 Reply
Ashley Terwilliger-Pollard

Hi Glenn and welcome to Heroes,

I'm so sorry to hear about the behavior with your file and hope that we can figure it out quickly for you.

The first things I'd want you to check into are:

You may want to also try importing the course into a new file as described here.

Next, if the behavior persists and seems to be occurring on all your .story files, I'd like for you to conduct the repair detailed here.