Screenreader not reading "Notes" in player

To workaround captioning my courses, I have placed a script of the audio in the "notes" section for each slide. How can I set the player to ensure the notes area  is visible (yellow box) and to ensure that it reads the text that is located there?  

I cannot locate a way to alt tag the notes box or ensure it is visible to accessibility features like I can with objects on the slides.

11 Replies
Alyssa Gomez

Hello Marie!

You'll want to enable the Notes in the Player Sidebar in the Player Properties. Then, preview your slide and press the Tab key to view the Tab Order. You'll notice the tab order starts with the objects on the slide, then it moves to the default Previous and Next buttons, and then it moves to the tabs and text within the side bar. You don't need to add the Notes section to the Tab Order because it's automatically included as long as it's part of the player. 

I hope this helps!

marie ireland



Thanks for the help.  I also want to elevate the notes in the Tab Order so it doesn't occur after previous and next buttons.

 The NDVA screen reader is still not reading the yellow boxes despite my "alt tag" text entries.  I published without checking the  HTML 5 box  (this was suggested in another post) and that did not help either.

Any other suggestions on how to have the script read prior to previous and next and why it is not reading any of the alt tags?

Alyssa Gomez

Unfortunately you cannot customize the Tab Order of player elements, but you're welcome to share that idea with our product development team as a feature request

Also, our support documentation shares that the NVDA set up should work, although it's not officially supported. Have you been able to test with JAWS? 

Chris Trefz

Hi I'm testing 508 compliance in storyline 360, and I'm also having an issue with Jaws reading the notes section of my sample module.

I'm able to select the slide title and note text under the notes tab, highlighting it in yellow, but Jaw doesn't read it. It just reads the Project title "Servicing Private Aviation" when the slide title "Overview" is highlighted.

It's odd, because everything else is read correctly, including the menu and it's navigation content.
I attached some screenshot and the file. Thanks!

Ashley Terwilliger-Pollard

Hi Chris, 

Thanks for reaching out here. It looks like you've run into a known issue where JAWS does not recognize text from the Notes panel when it is placed in the Topbar Left or Sidebar. We've reported this to our team as a possible software bug and in the meantime you can look at adding the Notes to the topbar right. 

Depending on priority and risk, some bugs can be fixed quickly, while others take longer to resolve. Here's more information on how we identify and tackle bugs.

I’ll let you know as soon as we have an update on this issue. Thanks so much again for letting us know about this, and I’m sorry if it’s slowing you down.

Ameba Aaa

Hi Ashley, I have placed notes in the Topbar Right but JAWS cannot read the text (highlighted in yellow correctly).

Tested on Firefox 54 and 55; IE11 and Chrome 60. The flash version works on IE11, but it would be nice if everything will work in html5 with every browser. 

Do you suggest another workaround? 
Look forward for your reply :)

Alyssa Gomez

Great news, everyone!  Another update for Articulate 360 is now available.  It includes a few important fixes and new features that you'll see in the release notes here.  

The item you may be interested in is a fix for JAWS screen readers not reading text in the notes panel.

Launch the Articulate 360 desktop app on your computer, and click the Update button for each application. Details here. Then, republish your course to take advantage of the bug fix.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.