Scrolling in HTML5 Notes panel not working

Another issue in html5 is that all of the content of the notes field is bold, we can't remove it.

Hi Elspeth,

I do see that our Quality Assurance team is looking into the issue of the Notes tab not scrolling within the HTML5 output in Mobile Safari especially for longer text. I'd like to take a look at your file and see how it's behaving and if it matches that report so that I can share your example as well with our team. In regards to the bold issue, we can take a look at that as well - and I did want to clarify, notes formatting in Storyline 2 is as described here. 

Hi Ashley,

I've submitted a case and this is the reply I've received, it seems this is an issue they can't fix yet.

All the best

Elspeth

Hi Elspeth,

Thanks for contacting Articulate Support!

Thanks for uploading your project files and for allowing us to review them! We were able to duplicate the issue you reported. Notes that are placed in the topbar of the player cannot be scrolled on Mobile Safari on an iPad. I know that you do not use the sidebar but the notes in the sidebar does scroll properly on Mobile Safari.

Unfortunately, we were unable to determine a workaround. We have reported this issue to our Quality Assurance team for their review. I cannot offer a time frame for when or if this issue will be addressed. I would recommend, at this time, to take a different approach like adding an additional layer for notes or just disabling the notes tab so that you continue working on your project.

Just reply to this email if you need more help.

Regards,

John Say

Articulate Support - http://www.articulate.com/support/

Hi Elspeth,

Thanks for sharing that here - and yes, that is another issue that our QA team is aware of so I'm glad John was able to take a look at your file and track it down to that. 

Once we have additional information to share we'll include an update here and John will be in touch via your case as well. 

Any updated on the same issue. I am also facing the issue of scroll panel in HTML5.

Hi Ravindra,

I don't have any updates to share at this time, but it seems that this issue only occurs when the notes are on the topbar vs. on a side bar. The latter allows for scrolling in HTML5. 

Any update on formatting issues (bold and line spacing) in Notes field in HTML5 output.

Hi Mohan!

This is still in the hands of our QA and I do not have an update to provide at this time.

I am also facing the same formatting issues (bold and line spacing) in Notes field in HTML5 output.

Hey Kanchan!

This thread is a bit dated, but I'd like to take a look at your file to understand what you are seeing as well as the Storyline version you are working with. Please share your .story file here for me to take a look. 

Thanks so much :)

Hi Leslie please find the attachment.

Hello Kanchan! Looks like you shared your zipped published output, but I was hoping to take a look at your project file you were working on, which is a .story file.

Hi Leslie please find the attachment.
 

Hello Kanchan! 

Thanks for sharing your file and allowing me to take a look.

This is an issue that has been reported to our team for Storyline 2. I will add this thread to the report so that we can prioritize this based on user impact.

You should now be subscribed to this conversation and we can update you here when we can.

Thanks Leslie I am waiting your response.

I just exported a course and found that when the iPad/iPhone is in landscape position, if I go to the Notes option I cannot scroll the text.

If I rotate the device to portrait mode, then I can scroll the text in the Notes panel.

And finally, in the same session, if I rotate the device BACK to landscape position, NOW I can scroll the text in the Notes panel.

This is a BUG.  When will it be fixed?

Hi Marty,

Thank you for bringing this to our attention!

We’ve heard of similar issues happening in Storyline 360 – can I confirm if that's the version of Storyline you are using?

Yes.  Storyline 360.

Thanks for confirming that, Marty! I've added your comment to the corresponding report, and will update you here as soon as I have an update!

Has this been looked into yet?  We are having similar issues in 360.... Cannot scroll through the notes on phones or tablets.

I apologize for the oversight on updating this thread, so I'm glad you checked in, Stefanie! 

We released an update for Articulate 360, and it includes a fix to address the issue in Storyline 360 where the scrolling of notes was not working when in the responsive player (landscape orientation).

If you haven't already, simply update Storyline to the latest version and republish your project to see the fix. Here's how updating Storyline 360 works.

Let us know how you make out, Stefanie and Marty!

I'm just discovering this problem with my Storyline 3 testing. Will there be a fix for that version?

Hi AM!

Yes, we are targeting to release a fix for this bug in the next update of Storyline 3, which should roll out this quarter. We'll keep you posted!