Scrolling in HTML5 Notes panel not working

We are using the Notes panel for transcripts in SL2. When we publish the scrollbars are working in Safari, Chrome and Firefox on the desktop, but when we open html5 on the iPad in Safari or Chrome, the scrollbars are visible but it is not possible to scroll.

We have tried the two fingered scroll but it makes no difference. 

Does anyone have a fix for this issue?

23 Replies
Ashley Terwilliger

Hi Elspeth,

I do see that our Quality Assurance team is looking into the issue of the Notes tab not scrolling within the HTML5 output in Mobile Safari especially for longer text. I'd like to take a look at your file and see how it's behaving and if it matches that report so that I can share your example as well with our team. In regards to the bold issue, we can take a look at that as well - and I did want to clarify, notes formatting in Storyline 2 is as described here. 

Elspeth Timmans

Hi Ashley,

I've submitted a case and this is the reply I've received, it seems this is an issue they can't fix yet.

All the best

Elspeth

 

Hi Elspeth,

Thanks for contacting Articulate Support!

Thanks for uploading your project files and for allowing us to review them! We were able to duplicate the issue you reported. Notes that are placed in the topbar of the player cannot be scrolled on Mobile Safari on an iPad. I know that you do not use the sidebar but the notes in the sidebar does scroll properly on Mobile Safari.

Unfortunately, we were unable to determine a workaround. We have reported this issue to our Quality Assurance team for their review. I cannot offer a time frame for when or if this issue will be addressed. I would recommend, at this time, to take a different approach like adding an additional layer for notes or just disabling the notes tab so that you continue working on your project.

Just reply to this email if you need more help.

Regards,

John Say

Articulate Support - http://www.articulate.com/support/

Ashley Terwilliger

Hi Elspeth,

Thanks for sharing that here - and yes, that is another issue that our QA team is aware of so I'm glad John was able to take a look at your file and track it down to that. 

Once we have additional information to share we'll include an update here and John will be in touch via your case as well. 

Leslie McKerchie

Hello Kanchan! 

Thanks for sharing your file and allowing me to take a look.

This is an issue that has been reported to our team for Storyline 2. I will add this thread to the report so that we can prioritize this based on user impact.

You should now be subscribed to this conversation and we can update you here when we can.

Marty Slapnik

I just exported a course and found that when the iPad/iPhone is in landscape position, if I go to the Notes option I cannot scroll the text.

If I rotate the device to portrait mode, then I can scroll the text in the Notes panel.

And finally, in the same session, if I rotate the device BACK to landscape position, NOW I can scroll the text in the Notes panel.

This is a BUG.  When will it be fixed?

Katie Riggio

I apologize for the oversight on updating this thread, so I'm glad you checked in, Stefanie! 

We released an update for Articulate 360, and it includes a fix to address the issue in Storyline 360 where the scrolling of notes was not working when in the responsive player (landscape orientation).

If you haven't already, simply update Storyline to the latest version and republish your project to see the fix. Here's how updating Storyline 360 works.

Let us know how you make out, Stefanie and Marty!