serious problem need help urgent

Jan 31, 2015

Really I have a big problem . I have a lot of work to design, but I can't do it because every time I try to open storyline ,I have a message that I have to install flash player 10 or higher for internet explorer although flash player 16 is already installed on my computer. Although I installed flash player again, I have the same  message and I can't run storyline. I re-installed storyline many times but in vain . By the way I had this problem only when I installed storyline 2 trial version and it expired .I'm waiting for your help. Really I'm in a serious problem.

4 Replies
Wendy Farmer

Did you have the full version of Storyline 1?  If so, you will have a SL1 license and can continue to download new updates for SL1 for free - and you will need to be on SL1 update 8 to address the Flash issue.

If you downloaded a trial version of Storyline 2 it is a totally NEW product and you have to purchase a SL2 license.  Once you do that, the updates to SL2 will be free.  The latest update of SL2 is update 4 which addresses the Flash issue.

Perhaps you should contact Articulate with your query.

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