3 Replies
Ashley Terwilliger

Hi Sandra, 

I haven't seen this behavior previously, but I'm happy to take a look at your .story file if you're able to share it here. If you'd prefer you can also share it here privately. 

Other items to check which could cause odd behavior in your Storyline files include:

  • Work on your local drive (your C: drive).Working on a network drive or a USB drive can cause erratic behavior, includingfile corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory pathto your project files and your published output is less than 260 characters(for example C:\Articulate).
  • Avoid using special characters, accents orsymbols in your file names.
  • Is this happening on every Storyline file? If not, I'd try importing it into a new Storyline project. 
  • Set your DPI to 96
Edward Wickett

I've been having this problem and I finally figured out how to resolve it.  In fact, the text shadows I was getting (only display in preview or published) aren't on the text at all.  They are on the text box.

All I had to do to get rid of them was select the text box (solid line, not dotted line) and turn the Shape Effect off for the actual BOX.  That got rid of the shadows on the text.