I ran into a problem on a text entry interaction screen...I have a hint icon on the bottom right and when learner clicks on it, it will display a hint layer telling the learners what to enter. The layer will appear for 5s and disappear. After that, when I click on the hint icon again, it doesn't show the layer...But, if I click on the text entry spot and then click on the icon, the layer reappears...I'm wondering what is causing this issue?
Hi, Sharon -- thanks for reaching out with your question! I think it would be helpful if you were able to share your file or a sample that illustrates the behavior you are seeing so we can get a better understanding of what you have described. Please use the ADD ATTACHMENT button in the bottom left of the reply box and browse/upload from there. :)
I've attached the example. As mentioned, the hint layer appears when you first click on the hint icon. It won't appear again when you click on the icon again.
Hi, Sharon -- Many thanks for sharing your file and I will be happy to take a look momentarily. I will respond here with my findings just as soon as possible. :)
Hi, Sharon -- Please accept my apologies, but it appears that we have more than 1 person in our system by the name of Sharon Liu, and as I do not know which one is you or which email address to use, I am not able to create your support ticket on your behalf. Please use this form to submit your case. Thanks so much and my apologies for the inconvenience.
7 Replies
Hi, Sharon -- thanks for reaching out with your question! I think it would be helpful if you were able to share your file or a sample that illustrates the behavior you are seeing so we can get a better understanding of what you have described. Please use the ADD ATTACHMENT button in the bottom left of the reply box and browse/upload from there. :)
Hi Christie,
I've attached the example. As mentioned, the hint layer appears when you first click on the hint icon. It won't appear again when you click on the icon again.
Thanks!
Sharon
Hi, Sharon -- Many thanks for sharing your file and I will be happy to take a look momentarily. I will respond here with my findings just as soon as possible. :)
This post was removed by the author
Hi, Sharon -- Please accept my apologies, but it appears that we have more than 1 person in our system by the name of Sharon Liu, and as I do not know which one is you or which email address to use, I am not able to create your support ticket on your behalf. Please use this form to submit your case. Thanks so much and my apologies for the inconvenience.
Hi, I had a look. Try to tick 'Hide slide layer when timeline finishes' on the layer settings. It works on my SL2
It worked!!!! Thank yoU!!!!
no problem, another way is you can put a trigger on the layer saying 'Hide layer when time line reaches 5s'
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