Show hint layer again in a text entry screen

Hi all,

I ran into a problem on a text entry interaction screen...I have a hint icon on the bottom right and when learner clicks on it, it will display a hint  layer telling the learners what to enter. The layer will appear for 5s and disappear. After that, when I click on the hint icon again, it doesn't show the layer...But, if I click on the text entry spot and then click on the icon, the layer reappears...I'm wondering what is causing this issue?

Thanks for your help!

Sharon

7 Replies
Christie Pollick

Hi, Sharon -- thanks for reaching out with your question! I think it would be helpful if you were able to share your file or a sample that illustrates the behavior you are seeing so we can get a better understanding of what you have described. Please use the ADD ATTACHMENT button in the bottom left of the reply box and browse/upload from there. :)

Christie Pollick

Hi, Sharon -- Please accept my apologies, but it appears that we have more than 1 person in our system by the name of Sharon Liu, and as I do not know which one is you or which email address to use, I am not able to create your support ticket on your behalf. Please use this form to submit your case. Thanks so much and my apologies for the inconvenience.