I recently upgraded to Storyline 360 from SL2 and have been having some issues. Some of my audio on slide layers isn't playing after a quiz question is answered. I set up to play audio if feedback is correct or incorrect, but sometimes the audio doesn't play. The weird thing is that is won't play the first attempt, but if I move on to the next slide, then go back, it will play. I have the base and slide layers both set to "reset to initial state" which is the same as other quiz questions that are working. Anyone else experiencing this issue?
I'm unable to attach my source file since the information is proprietary.
On your feedback layers do you have a trigger to "play media when the timeline starts of the slide layer"? If not, I'd try adding that trigger to force it to play vs. having the audio waveform appearing at the start of the layer timeline.
Is this only an issue on some of your feedback layers, not all? Is there anything different between them? Some things to look for in terms of set up differences:
are they all using the same feedback master slide?
are the feedback layers generated by Storyline (by choosing to display feedback in the question settings) or did you set them up manually with triggers?
are the slide properties for the base slide and layers the same across all questions?
are the audio files the same on all the questions?
If you have some questions that are working, you could also look at duplicating them and editing the question/answers to reflect those that aren't working.
I came across this generally, not in a quiz. It seems to happen on the first slide you play when opening the published Storyline. So it may be the first slide, but can also be the slide you 'Resume' on when opening it up again. The workaround I found was to indent the audio on EVERY slide and layer by .25 seconds. I have seen other similar posts elsewhere on the community discussions. Seems to be a timeline bug?
Has this been resolved? I am having the same problem although I am also having a problem adjusting the timing of the audio as well. When I am in the Timeline, the slide audio will play, but the slide movement is frozen and the vertical marker which tracks the time along the timeline disappears. I can't add cue points because I don't know where the audio is in the timeline. This is a converted file from Storyline 2 to Storyline 360. I have moved the slide to another project as a standalone, resaved it, reopened it, nothing seems to work. I did try moving the audio slightly as suggested but when I do that the slide audio won't play at all. Thanks.
The fix for this bug was released in Update 13 for Storyline 360. We are now on Update 40 so if you're seeing this bug then we'll need to investigate further. Would you mind providing a sample file that we can look at?
You can either attach it to this discussion by using the Add Attachment button, or you can share the course by using this private upload link.
It looks like you may still be subscribed to the conversation here, so you're seeing our reply to the latest question. You are welcome to pop in and unsubscribe to this conversation if needed:
Also, your email signature populated when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
9 Replies
Hi Megan,
On your feedback layers do you have a trigger to "play media when the timeline starts of the slide layer"? If not, I'd try adding that trigger to force it to play vs. having the audio waveform appearing at the start of the layer timeline.
Is this only an issue on some of your feedback layers, not all? Is there anything different between them? Some things to look for in terms of set up differences:
I came across this generally, not in a quiz. It seems to happen on the first slide you play when opening the published Storyline. So it may be the first slide, but can also be the slide you 'Resume' on when opening it up again. The workaround I found was to indent the audio on EVERY slide and layer by .25 seconds. I have seen other similar posts elsewhere on the community discussions. Seems to be a timeline bug?
Hello Jennifer and welcome to E-Learning Heroes :)
We do have an issue reported that may fit what you are experiencing, but there are certain factors that all have to be in play:
If all of those were at play for you as well, then let me know and I'll get this added to the report.
The workaround you mention is the same one we recommend.
Sorry that you ran into this, but thanks for reaching out as we track user impact.
Has this been resolved? I am having the same problem although I am also having a problem adjusting the timing of the audio as well. When I am in the Timeline, the slide audio will play, but the slide movement is frozen and the vertical marker which tracks the time along the timeline disappears. I can't add cue points because I don't know where the audio is in the timeline. This is a converted file from Storyline 2 to Storyline 360. I have moved the slide to another project as a standalone, resaved it, reopened it, nothing seems to work. I did try moving the audio slightly as suggested but when I do that the slide audio won't play at all. Thanks.
Hi Molly!
The fix for this bug was released in Update 13 for Storyline 360. We are now on Update 40 so if you're seeing this bug then we'll need to investigate further. Would you mind providing a sample file that we can look at?
You can either attach it to this discussion by using the Add Attachment button, or you can share the course by using this private upload link.
Hi
I think you have sent this to the wrong person as I am not Molly!
Kind regards
Jennifer
[cid:image001.jpg@01D40E0A.3AE6E7E0]
Jennifer Wilkinson
E-Learning Developer
Subject Knowledge Enhancement
Faculty of Education
Tel: (0)1227 92 2802
Email: ske.tech@canterbury.ac.uk
Website: www.canterbury.ac.uk/ske
Room: OS.1.19
Canterbury Christ Church University, Canterbury, Kent. CT1 1QU
Registered Company No: 4793659 (A Company Limited by Guarantee) Registered Charity No: 1098136; VAT No: 203734242
Hi Jennifer,
It looks like you may still be subscribed to the conversation here, so you're seeing our reply to the latest question. You are welcome to pop in and unsubscribe to this conversation if needed:
Also, your email signature populated when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
Since the last update, I have had 0 audio play when previewing or publishing.
I can preview the audio clip, it does not play, when I preview or publish the slide.
Sharing the file to a teammate, audio works fine on their computer. I had audio before. This is all files, not a single one.
I have reinstalled Articulate 360, no success. I have checked for all updates, no success.
I have reset my audio outputs on my computer, I have tried headphones and external speakers.
No matter what I try, no audio will play from storyline when previewing or publishing.
Hi Kevin!
I see that you've reached out to our Support Engineers in a support case! Great call. I'll be following your case to see what the fix is!
This discussion is closed. You can start a new discussion or contact Articulate Support.