SL Tries to Close Itself

Jul 08, 2021

Allen Way
By Allen Way

Hello,

SL periodically closes itself. This seems to happen almost exclusively when the timeline stops while editing, whether I stopped it or it reaches the end. If changes need to be saved, the "Do you want to save . . . ." box opens. Otherwise, it simply disappears.

I tried moving the file to a spot I know is on my C: drive. That did not solve the problem. Save As was unsuccessful; as was copy/paste into a fresh project. (With both I closed and reopened the files before trying.) Nor is the problem restricted to a single project.

Environment:

Win 10 Ent V1903 build 18362.1256 64-bit
i7 10810U CPU
16 GB RAM
SL v3.53.25436.0

This is quickly moving past irritating so I appreciate anyone's assistance.

Thanks much,

--Allen

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6 Replies
Walt Hamilton
almost 3 years ago07/09/21 at 3:48 am (UTC)

Every two hours (one, if I'm doing something really important), I save and completely close SL, check my email, and reopen SL. Some people don't like to do that, but it seems best practice to me. SL is notoriously bad with memory, corruption, and just closing down. I don't have very many of those problems.

Leslie McKerchie
almost 3 years ago07/09/21 at 1:25 pm (UTC)

Hello everyone,

Thank you for reaching out and sharing what you are experiencing in the latest update. This is an issue that has been reported to our team. I've added this conversation so that we can share updates with you here.

In the meantime, if you select Cancel on the pop-up, you can continue working without the program closing.

Allen Way
almost 3 years ago07/09/21 at 2:45 pm (UTC)

Everyone,

Thanks for your responses. 

Nejc, for me also, that is the most common occurrence.

Leslie, it is definitely better with the pop-up than without. I have taken to making insignificant changes, such as moving the off-slide audio icon, right after saving to ensure I get the pop-up rather than have to go find the file to reopen it.

Thanks again,

--Allen

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Ren Gomez
over 2 years ago07/27/21 at 5:16 pm (UTC)
Hi everyone,
 
We just released another update for Articulate 360 and included a few important fixes and new features that you'll see in the release notes here.  
 
The item you'll be interested in is how pressing the spacebar in slide view or using the timeline preview could prompt you to save your project file or cause Storyline 360 to close unexpectedly.
 
Just launch the Articulate 360 desktop app on your computer and click the Update button for each application. Details here.
 
Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly. 
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