SL360 - iOS iPad Chrome Issues

Hi Michelle!

Thanks for sharing your settings! These issues seem specific to viewing on a mobile device.

When publishing the course, did you publish using the Articulate Mobile Player for iOS and Android? 

Hi Lauren,

I'm using the Modern Player so my Publish Format is limited to HTML5 only...

I've read the little info blurb about this player... 

Modern Player
When you publish courses with the modern player, you’ll get HTML5-only output that works beautifully in all major browsers on desktop computers and mobile devices. Courses that use the modern player don’t have any Flash content, so they’ll continue to work when browsers stop supporting Flash.

Thanks for sharing that Michelle!

Does this happen in Safari as well? Can you provide the course link?

On Safari I can't seem to get the first issue to happen...

When the screen 'sleeps' and is then turned back on the player, play/pause and seek bar vanishes and the only way to bring it back is swipe at the screen.

 But the second issue is occurring on Safari... 

As well when I press the iPad home button to close the app the Audio keeps playing and then when I re-open the app no audio plays at any point in the course.

Do you have an email address or file share I can use to privately give you access to my course? 

Perfect! 

Absolutely, you can use this link to share it with our Support Engineers! We'll delete it after testing.