Slide Color Changes in Published Version of Multiple Response Question

Aug 20, 2019

I have three multiple response questions in my SL360 project. The slide background color is white. I'm using the modern player in black.

On two of the multiple response questions, the slide background changes from white to black in the published version.

Multiple Response Published

In preview, it's white.

Multiple Response Preview

I've re-built these questions three times and the behavior is the same. I cannot figure out what's wrong. I'd really appreciate some help and advice.



9 Replies
Dan Epstein

Me, too, Ren. But there's still the issue of why that layout caused the problem in the first place. The background is not black on the master or this particular layout. And there's the fact that it looks fine in preview; it's only on publishing this problem crops up.

For now, I'm just going to avoid using the layout in question.

Leslie McKerchie

Hey Dan,

I understand wanting to know the culprit.

I took a look at the file you shared above and was able to find that the master slide on the Question layout is set to 100% transparency.

So that seems to be the culprit with the dark background coming through when publishing.

That being said, it is a reported bug because it should not be different from preview to publish. I've added this conversation to that report as we continue investigating.

I wanted to share some information on how we define bugs and how we tackle them when they occur.

Maria Costa-Stienstra

Hi, Dan, 

I have great news to share!

We just released another update for Storyline 360. In Update 49, we’ve included important fixes and new features.

One of the fixes we’ve included is:

Fixed: When the slide background was semi-transparent, the player frame color showed through the slide as expected in the published output. However, transparency didn’t work on the slide stage or during preview.

To take advantage of this update, launch the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let us know if you have any questions by posting here or by reaching out to our Support Engineers directly.