Slide Layer Properties problem - Resume saved state

Hey Flipfly Support! I'm happy to help you sort this out. First, can you tell me more about this project?

• What version of Storyline are you using? To check, click the Help tab, then click About Storyline. 
• What happens when you re-open a layer in Flash?
• What web browser(s) are you testing in?

Thank you for your answer.
The version is Storyline 360 v3.1716188.0

Firstly I open the course in flash format; in case I have lots of follow-up in a slide (in a slide with layers with variables to bind the next button), the variable settings don't work.

For example I Have 2 follow-up (two layers) with layer properties "resume saved state".
In each layers (2) I Add "1" to a variable"GO" when timeline is 0.2 second.
The next button is disabled if GO is less then 2

If I open the course in flash format I can see the only one follow-up twice and the next button is active and if I open the course in HTML format everything is OK: i have to see all the follow-up

The browser is google chrome

Thank you!

Thanks for those extra details! Have you hosted the published content on a web server or a learning management system (LMS)? 

If you're viewing the published content locally, certain features of your project may not work correctly. In that case, I'd recommend hosting the output online and testing again.

Don't have a web server or LMS handy? Check out Tempshare or SCORM Cloud. Both tools are free and easy to use for testing published content. 

Let me know if you see a difference! 

Testing

I see your testing post Sean.

Anything we can help you out with?

Welcome to E-Learning Heroes by the way :)

Hi,
I create an example to show you what I said in my last comment: if you check in two version (html5 and flash ) you can see the different behaviour

"In each layers (2) I Add "1" to a variable"GO" when timeline is 0.2 second.
The next button is disabled if GO is less then 2

If I open the course in flash format I can see the only one follow-up twice and the next button is active and if I open the course in HTML format everything is OK: i have to see all the follow-up"

Thank you very much

Hi there, Flipfly Support!

I see you shared a LMS output file with me. Would you also mind sharing the original (unpublished) Storyline file? I'd like to open it and take a closer look at how you set up your triggers. Thanks!

Sure!
Thanks

Hello, Flipfly Support!

Thanks for sharing your file with me. I noticed that you're using a different variable on the base layer than on the slide layers.

On the base layer, you're using variable 2_4. On the slide layers, you're using variable 3_4. Should the variable on the base layer match the variable on the slide layers?

Hi,
sorry but if I download the course I gave you, I don't have the same problem.... ;-( 
Could you try to see this project in attachment?
Thanks

Thanks for sending over a new file, Flipfly Support! This variables in that file look great. 👌

I published your file with Storyline 360 and tested the Flash and HTML5 output. Here's a screen recording of what I saw. By the way, you'll notice I added a variable reference at the top of the slide so I could ensure the variable was adding correctly. 

Does that match what you're seeing? If not, could you record a Peek of your testing? 

Hi there,
This is my recording!


As i said, If I open the course in flash format I can see the only one follow-up twice and the next button is active

Thanks

Ah, thanks so much for clarifying that. Now I'm seeing the same behavior in my own testing. I'm going to enlist the help of our Support Engineers to see if we've got a bug affecting your file. 

Keep an eye out for an email from our team!

Even now the problem wasn't resolve. I have to deliver a lot of scorms with this variable.

In this case the users, if use internet explorer, can "cheat" and see only one follow up twice or more.

The support don't give me an answer and I need to know when this problem will resolve.

Please let me know ASAP.

FlipFly

Hi there, Flipfly.  I see that Renz sent you a detailed response in July about your case.  I'm going to resend to make sure you have it!

Could you reply back and let him know some further detail about why his solution wasn't working?  Thanks!

I wrote an e-mail to support but I don't speak with Renz; they tell me that they will reach out to me again as soon as they have an update.
In any case i hope the problem will resolve ASAP.

Thanks for confirming.  It sounds like you aren't getting our email replies.  I resent the email from Renz yesterday from support@articulate.com to the same email you have listed in your E-Learning Heroes profile.  I have tried once more from a different email address on our end.  Let me know if you still aren't getting it!

In the meantime, here is the body of the email without the screenshots (which were private to your project):

From your project file you sent over, the issue does not seem to be with the Resumed saved state as you have set it to reset to initial state upon revisiting. 

The behavior is correct on both Flash and HTML5, as also seen by your recording.

The issue you reported to be that when you add 1 to a variable on hover, it adds 1 every time you hover over the same spot in Flash is not a bug.

This is how it supposed to work as you set it to add 1 every time you hover on the timeline when it reaches 0s. What you are experiencing on HTML5 seems to be the bug, where it only adds 1 to the variable once when you hover over App 1 and App 2 respectively.

I understand what you are experiencing in HTML5 is the actual behavior you want.

I have amended the file by adding two new variables for each layer and new triggers so that you need to visit both APP1 and APP2 to trigger the next button to enable.

I see the mail now.

In any case there is a problem with the numeric variable; i submit another case to support team.

The behavior of the  flash format is NOT correct as you can see on video that i add in attachment.

Thanks so much. Glad to hear that you were able to receive the e-mail.

I've added this additional note to your support case as well.