I have a strange problem. I have a course divided into multiple modules, and each module has 3-4 tabs. For some modules, the tabs play perfectly, whereas for others it does not play at all. However it works nicely in 'preview' mode, but the strange problem happens only in 'Publish' view. So sorry about sounding vague. My final project is big, so how can I send the file to you. Also I opened a case for this issue. But reaching out as I am in a rush. Thank you
I recreated a work-around. It was working fine..till I did something. Please can you take a look? I will be happy to send u the source file.
All the sections work. The only tab that does not work is 'Personal hygiene'. When I click the 'next' button, it does not show the next layer 'ph2'. Please can you take a look?
I see where you posted this response in your support case as well. I escalated it as you requested.
I took a look at the file you shared here, and I do not have an issue with the Next button on the Personal Hygiene slide and it goes to the ph2 layer as expected.
I would encourage you to continue working with the support team so that we can get this resolved and prevent any confusion.
the file works for me. When i click the Personal Hygiene tab it opens a lightbox, then I click next and the ph2 layer appears with 3 icons to click. Are you viewing preview or published output and what is happening when you click 'next'
I was trying the published view, and I am getting the same error every time. Actually it works first time, but then when I try it again, I always get the white screen. As you mentioned it is the inconsistences that worries me. I hope the engineer can help me out, and show me a work-around.
You mentioned that you had escalated this case. I hope for a speedy solution. Thanks again for all your help.
I have a slide with 4 boxes on each linking to another slide. I have hidden the next button and set the state to normal when the state of all 4 boxes is selected. I have set up a trigger to change the state of each box to selected when clicked on.
The next button does not appear in a normal state.
Without seeing the file, my initial thought is that it's related to the manually created triggers for the built-in states ("I have set up a trigger to change the state of each box to selected when clicked on").
When using Built-in states, there's no need to create a trigger to change the object into that state. The logic is all done by Storyline for you.
Try removing those triggers to see if the project works as expected. If it doesn't, you're welcome to share the .story file here, and I'm happy to take a look at what's happening.
Maria
I presume you mean sending it via email?
Slide 1.12 is our problem child.
There are 4 links to other slides that must be clicked before the next button is enabled.
But I cannot make this work.
Chris Thomas
Learning and Development Coordinator
32 Burton Street Cannington Western Australia 6107
T 6253 4705 | nulsen.com.au
Nulsen Group Ltd acknowledges the Aboriginal and Torres Strait Islander people as the Traditional Custodians of this country and its waters. We wish to pay respect to their Elders past and present and extend this to all Aboriginal people seeing this message. This email and any attachments are confidential. If you are not the intended recipient you must not disclose or use the information contained in it. The confidentiality and privilege attached to this email and attachments is not waived, lost or destroyed by reason of a mistaken delivery to you. If you have received this email in error please notify the sender immediately by return email, delete all copies and any attachments, and do not read, copy, retransmit or otherwise deal with it. Nulsen does not accept liability in connection with this email or its attachments due to viruses, interference, interception, data corruption or unauthorised access.
As Maria said, it confuses the program if you use triggers that duplicate what happens automatically. Built-in functionality will change an object with a Visited state to Visited as soon as the user clicks it. So don't use a trigger for that.
So, you've got a trigger to change the state of the Next button, but it isn't running. Here are the typical issues for that:
The trigger appears after a trigger that jumps to another slide. That doesn't work, because the program can only run triggers on the slide it's on. This can be fixed by moving the trigger up.
The "when" for the trigger isn't happening. How to fix this depends on how the slide is set up.
Another issue with custom menu slides: The trigger to change the state of the Next button runs and the program jumps to the appropriate slide. But when the user returns, the trigger that disables the Next button runs again. This can be fixed by using a variable and trigger conditions.
This post provides more info and a demo file about the programming for custom menu slides:
17 Replies
Welcome, Jesse. Here's how you can do it in Storyline. Or are you working with Studio 13?
Hi Jesse! Looks like Daniel is taking care of you here
Thanks Daniel!
Thanks Daniel. You answered my question. It related to Storyline.
Thanks for the update Jesse! Glad that you got the assistance you needed
Leslie,
I have a strange problem. I have a course divided into multiple modules, and each module has 3-4 tabs. For some modules, the tabs play perfectly, whereas for others it does not play at all. However it works nicely in 'preview' mode, but the strange problem happens only in 'Publish' view. So sorry about sounding vague. My final project is big, so how can I send the file to you. Also I opened a case for this issue. But reaching out as I am in a rush. Thank you
Hi Indrani - Thanks for letting me know that you reached out to the support team as well.
I'm going to take a look at your project and see if I can assist. I will respond to you there.
Thanks, Leslie.
That would be super.
Indrani
Hi Leslie,
I recreated a work-around. It was working fine..till I did something. Please can you take a look? I will be happy to send u the source file.
All the sections work. The only tab that does not work is 'Personal hygiene'. When I click the 'next' button, it does not show the next layer 'ph2'. Please can you take a look?
Many thanks,
Indrani
Hello Indrani,
I see where you posted this response in your support case as well. I escalated it as you requested.
I took a look at the file you shared here, and I do not have an issue with the Next button on the Personal Hygiene slide and it goes to the ph2 layer as expected.
I would encourage you to continue working with the support team so that we can get this resolved and prevent any confusion.
Thanks :)
Hi Indrani
the file works for me. When i click the Personal Hygiene tab it opens a lightbox, then I click next and the ph2 layer appears with 3 icons to click. Are you viewing preview or published output and what is happening when you click 'next'
Hi Leslie,
I was trying the published view, and I am getting the same error every time. Actually it works first time, but then when I try it again, I always get the white screen. As you mentioned it is the inconsistences that worries me. I hope the engineer can help me out, and show me a work-around.
You mentioned that you had escalated this case. I hope for a speedy solution. Thanks again for all your help.
Best
Thanks
Indrani
Hi Indrani
I did find one issue with your program
Once the How To layer is open there is no close/hide layer to return to the program
Thank you, Mr. C. I will take a look.
-Indrani
I have a slide with 4 boxes on each linking to another slide. I have hidden the next button and set the state to normal when the state of all 4 boxes is selected. I have set up a trigger to change the state of each box to selected when clicked on.
The next button does not appear in a normal state.
Hi, Chris.
Without seeing the file, my initial thought is that it's related to the manually created triggers for the built-in states ("I have set up a trigger to change the state of each box to selected when clicked on").
When using Built-in states, there's no need to create a trigger to change the object into that state. The logic is all done by Storyline for you.
Try removing those triggers to see if the project works as expected. If it doesn't, you're welcome to share the .story file here, and I'm happy to take a look at what's happening.
Maria
I presume you mean sending it via email?
Slide 1.12 is our problem child.
There are 4 links to other slides that must be clicked before the next button is enabled.
But I cannot make this work.
Chris Thomas
Learning and Development Coordinator
32 Burton Street Cannington Western Australia 6107
T 6253 4705 | nulsen.com.au
Nulsen Group Ltd acknowledges the Aboriginal and Torres Strait Islander people as the Traditional Custodians of this country and its waters. We wish to pay respect to their Elders past and present and extend this to all Aboriginal people seeing this message. This email and any attachments are confidential. If you are not the intended recipient you must not disclose or use the information contained in it. The confidentiality and privilege attached to this email and attachments is not waived, lost or destroyed by reason of a mistaken delivery to you. If you have received this email in error please notify the sender immediately by return email, delete all copies and any attachments, and do not read, copy, retransmit or otherwise deal with it. Nulsen does not accept liability in connection with this email or its attachments due to viruses, interference, interception, data corruption or unauthorised access.
Hi, Chris,
As Maria said, it confuses the program if you use triggers that duplicate what happens automatically. Built-in functionality will change an object with a Visited state to Visited as soon as the user clicks it. So don't use a trigger for that.
So, you've got a trigger to change the state of the Next button, but it isn't running. Here are the typical issues for that:
This post provides more info and a demo file about the programming for custom menu slides:
https://community.articulate.com/discussions/building-better-courses/create-a-custom-menu-slide
This post provides more info and a demo file about different methods to control the Next button:
https://community.articulate.com/discussions/articulate-storyline/tip-controlling-the-next-button-101