I have built a course that all looks populated in draft mode. As soon as I go to preview or publish the file, two of the slides disappear. They appear in the menu in preview and publish. Additionally, as soon as I get to these blank slides in the progression, I cannot move forward or backward to the slides that do work. When I go back to draft mode, they are there, populated and editable. I've traced their path and everything should be working.
I'm happy to help track down what's happening with these two stubborn slides. Can you share your unpublished .story project file here so I can take a look?
You can include them in a comment using the Add Attachment feature like this:
Hello, I can't post the attachment in this public forum because of confidential information - can I send you this directly? I have opened a support ticket but haven't heard back from anyone.
I see the case you started at the end of last week and my colleague Renato has been assigned to it, so he'll be in touch soon. We'll follow along too! 🙂
3 Replies
Hey Emily!
I'm happy to help track down what's happening with these two stubborn slides. Can you share your unpublished .story project file here so I can take a look?
You can include them in a comment using the Add Attachment feature like this:
Thanks!
Hello, I can't post the attachment in this public forum because of confidential information - can I send you this directly? I have opened a support ticket but haven't heard back from anyone.
Hi Emily,
I see the case you started at the end of last week and my colleague Renato has been assigned to it, so he'll be in touch soon. We'll follow along too! 🙂
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