Slides not working on Samsung mobile
Jan 27, 2023
Hi,
The attached two slides (created in Storyline) will not function properly on a Samsung Galaxy A32/30 running the Android v13 Operating System, viewed in the default Samsung browser.
The drag and drop functionality fails on the first slide, they cannot select the navy square at all.
The green (forward) button can't be pressed to continue on the second slide (containing video) as the the blue icons (from Samsung) to alter the video view mode came up instead (see image attached).
This will also be viewed on a Galaxy A40 running Android v11 OS, whilst using a Samsung or Chrome browser, according to my client.
Any help would, as always, be greatly appreciated.
7 Replies
Hi Kelvin,
I'm sorry you're running into this snag! I have opened a support case on your behalf. You may have seen the support email that was sent. Our support engineers will be in contact soon to help you through this issue.
Thanks for reaching out!
I have had no response at all on the second slide with the blue controls popping up.
Could someone please look into this John Morgan?
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Hi,
I apologize for the inconvenience. It seems that the drag and drop functionality is not working on the first slide when viewed on a Samsung Galaxy A32/30 Navy with Android v13 in the default Samsung browser. Additionally, on the second slide, the green button cannot be pressed due to interference from the blue icons related to video view mode.
My client also mentioned that this issue might occur on a Galaxy A40 with Android v11 OS when using either a Samsung or Chrome browser.
I would greatly appreciate any assistance you can provide. Thank you in advance.
Hi James,
Sorry to hear that you ran into a similar issue. I went ahead and opened a support case on your behalf so we can get you in touch with our support team. They'll be able to test the behavior more accurately using correct devices to get a better idea of what's happening. Please expect an email from our support team momentarily!
Is there a solution to this as i am having a similar problem?
Hi Rob,
Thanks so much for reaching out. I'm sorry to hear you've run into a similar snag. I've gone ahead and opened a support case on your behalf. One of our talented Support Engineers will be in touch shortly via email. Thanks so much for your patience!
We'll continue the conversation over in your case.
Have a great day, and happy developing! ✨
Make sure that the Samsung browser and Android operating system on your device are updated to the latest version. Sometimes updates can resolve compatibility issues.