Some questions responses not showing up in LMS reporting

So I have been using Storyline for years and never had any issues. I have a new client that wants to regularly get reports on seeing how the users answered questions. Not an issue I thought, but on a module that has 10 Progress Check questions, which are recorded and submitted to the results slide, I have 2 random questions that are not pushing the responses to the LMS. One question is a multiple response, and one is a matching. I have other matching and multiple response questions in the module so that is not it.

I have tried exporting as both SCORM 1.2 and SCORM 2004 with no difference. I have tried recreating both of those questions and deleting the old ones to no avail. I tried uploading it to Scorm cloud and noticed that one of the questions, did not look at the other yet, is missing the Learner Response tag. (see sample) Any help would be appreciated.

<id>Anatomy_&amp;_Physiology_of_the_Musculoskeletal_System_and_Other_Relevant_Physiology_v2</id>
</item>
</objectives>
<id>Scene1_Slide30_MatchingDragDrop_0_0</id>
<correct_responses>
<item>
<pattern>Nucleus[.]Contains_cell_s_genetic_information[,]Mitochondria[.]Powerhouse_of_the_cell[,]Cell_membrane[.]Holds_the_contents_of_the_cell_in[,]Ribosome[.]Protein-manufacturing_machine</pattern>
</item>
</correct_responses>
<type>matching</type>
<result>incorrect</result>
<description>Match each cellular structure with its function.</description>
<weighting>1</weighting>
<latency>PT4.52S</latency>
<timestamp>2016-11-10T15:59:20</timestamp>
</item>
<item>
<objectives>
<item>
<id>Anatomy_&amp;_Physiology_of_the_Musculoskeletal_System_and_Other_Relevant_Physiology_v2</id>
</item>
</objectives>
<id>Scene1_Slide31_MultiChoice_0_0</id>
<correct_responses>
<item>
<pattern>Microfilaments</pattern>
</item>
</correct_responses>
<type>choice</type>
<learner_response>Tubulin</learner_response>
<result>incorrect</result>
<description>Which of the following components of the cytoskeleton is composed of actin and is found in particular abundance in muscle cells?</description>
<weighting>1</weighting>
<latency>PT2.24S</latency>
<timestamp>2016-11-10T15:59:23</timestamp> 

5 Replies
Alyssa Gomez

Hi there Randy, sorry to hear you're having trouble with LMS reporting. Thanks for sharing that detailed information - it sounds like you've already done quite a bit of troubleshooting on your own. 

That being said, it would be most helpful if our engineers could poke around in the file a little to troubleshoot. If you do decide to share it with our engineers here, you can let me know the case number here and I'll be sure to follow along with it as well!