Sound options missing on Record Screen

Aug 01, 2012

I'm wondering if anyone else has had this problem.  I click on record screen and my sound recording options are missing.  Another ID in my group is not having this problem and noticed that she has different audio software in her computer than mine.  Wondering if it has anything to do with this?

6 Replies
Adrian Dean

Hi Meredith,

Looking at the screenshot, it looks like you don't have a sound card at all. It's probably a driver issue. Depending on the version of Windows you are using there is a quick way to check. If you have Windows 7 or Vista, click on the pearl or start button and type in the search box: "device manager" and then hit enter. Look for where it says Sound, video, and game controllers. If there is an issue with the driver there will be a yellow exclamation point or a red x for disabled or something similar.

If you can take a screenshot of your device manager and post it here I should be able to tell.

Of course, if you have your own IT dept or such, they might be able to solve this for you much quicker.

Always Happy to Help,


Christine Hendrickson

Good morning Michelle,

To access the Screen Recording properties please try the following:

  • Click on "Record Screen" under the "Slide" section of the Home menu in Story view, or in the Insert menu and "Slide" menu section in Slide View.
  • Click on "Record your screen.." in the drop-down menu.
  • When the new window opens, you'll see the section that will be recorded, as well as a bar along the bottom. 
  • On the bar, click on the cogwheel to the left of the "Cancel" button. This should launch the Screen Recording options window.

Let us know if you've tried changing the options for your sound settings here and you still are unable to hear sounds when recordinig your screen. 


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