Sound volume too loud upon publishing or preview

Oct 07, 2019

I'm working with SL 360 and when I publish, the background audio music is too loud. It's as if I've checked Optimize Audio when I haven't. But if I just preview the slide from the working copy, it's fine.

6 Replies
Katie Riggio

Hey there, Louisa!

Happy to help you investigate the loud audio in the published output, and smart move to uncheck the Optimize Audio Volume box! A few more questions:

  • What Storyline 360 update are you using? You can find this detail by clicking on the Help tab, then About Storyline.
  • Did you publish the course for Web, LMS, Review 360, or something else?
  • Would you be willing to share a sample .story file with me for testing? You can share it privately by uploading it here. I'll delete it after taking a thorough look!
Louisa James

Hi :)

I tried publishing both on Review 360 and Tempshare. I've installed and reinstalled and updated my SL 360. I will upload the .story so you can look at it. If you listen to the actual audio clip, it plays in a low volume. When it's played in the slide, it's as loud as the narration.