Our course(s) recently started acting differently - when you load them, it shows the 3 loading dots and then never loads the Start or Resume button...until you click the screen, and then the button appears.
It seems likely that this may an issue with our LMS, but wanted to see if anyone else had run into this and had a solution.
It sounds like you had questions about why the Start/Resume button wasn't appearing until the learner interacts with the course. I'd be happy to assist with that!
A helpful first step would be to test the course on SCORM Cloud. It's an online LMS environment that can be used to determine if an issue lies within a .story file or the LMS itself. If you test your course on SCORM Cloud and you cannot reproduce the behavior then the issue is likely LMS based.
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Hi Rebecca!
It sounds like you had questions about why the Start/Resume button wasn't appearing until the learner interacts with the course. I'd be happy to assist with that!
A helpful first step would be to test the course on SCORM Cloud. It's an online LMS environment that can be used to determine if an issue lies within a .story file or the LMS itself. If you test your course on SCORM Cloud and you cannot reproduce the behavior then the issue is likely LMS based.
This article outlines the steps on How to Troubleshoot Your LMS with SCORM Cloud.
Please let me know if you need any more help!