How have you embedded it? Are you following the steps here? When you try to access it in IE9 what occurs? iOS? What iOS version are you using?
If you'd like to share a link to the course we're also happy to give it a test, and you may also want to look at uploading to another page (feel free to use one of the options here) and see how that works as well.
Are you viewing it on Android in the mobile player or in the Chrome browser? When you say cut off , how much are we talking? Do they see the course embedded in the page, is that perhaps how it's being cut off if it's shifted to one side?
As for the iFrame code, I don't know enough about how that would interact with IE9, but I can't suspect the code would cause issues in that browser alone. Are you using the latest update of Storyline? I know there were some issues with IE in general that were fixed in the latest update so that's worth double checking.
Thanks Glenn for letting us know about the IE9 issue and it being server specific.
As for the Android issue, it's really difficult to say without seeing it. I don't see any known issues that would match this, so we'd want to take a look at your .story file and if you could let us know where and how you're viewing the content that'll help us track it down further. Can you send your .story file along here?
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Hi Glenn,
How have you embedded it? Are you following the steps here? When you try to access it in IE9 what occurs? iOS? What iOS version are you using?
If you'd like to share a link to the course we're also happy to give it a test, and you may also want to look at uploading to another page (feel free to use one of the options here) and see how that works as well.
Hi Ashley,
It looks like iOS is now working but in IE9 the course still does not open and the user sees a blank white screen.
The iframe code that our vendor is using is:
<iframe src="https://MyServer.com/MyCourse/story.html" width="100%" height="700" scrolling="no" style="border:none"></iframe>
Do you think that anything in the above could be contributing to the problem?
I also found that the right side of the story.html screen is cut off on Android mobile devices. Any idea why?
Hi Glenn,
Are you viewing it on Android in the mobile player or in the Chrome browser? When you say cut off , how much are we talking? Do they see the course embedded in the page, is that perhaps how it's being cut off if it's shifted to one side?
As for the iFrame code, I don't know enough about how that would interact with IE9, but I can't suspect the code would cause issues in that browser alone. Are you using the latest update of Storyline? I know there were some issues with IE in general that were fixed in the latest update so that's worth double checking.
On Android, it is cut off just enough to block the Next button.
After more research, we found that the IE9 issue is a server issue that we will continue to work. The embed has nothing to do with that.
Thanks for your help.
Thanks Glenn for letting us know about the IE9 issue and it being server specific.
As for the Android issue, it's really difficult to say without seeing it. I don't see any known issues that would match this, so we'd want to take a look at your .story file and if you could let us know where and how you're viewing the content that'll help us track it down further. Can you send your .story file along here?
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