Storyline 1 file to Storyline 2

Hi Marge,

I'd look at conducting the repair of Storyline as detailed here. 

Unfortunately, that didn't make a difference. I've uninstalled, reinstalled, and updated the file from scratch all over again. I'm still getting the same error message when I try to preview more than a single slide.

Any other suggestions? I hope I'm not destined to work with Storyline 1 for all files that started in that version.

Hi Marge,

Does this happen with only upgraded files or all your files you create in Storyline 2? This article includes a more involved repair process - so you may need to go through that. If you're still having difficulty we'll want to have you connect with our Support engineers here. 

This is happening for upgraded files. New Storyline 2 files work fine. And if I create a new Storyline 1 file now, and then upgrade it to Storyline 2 ... it works. But the files I've already got will not upgrade.

Also ... a co-worker has tried doing the same thing, with the same results. So it's not an issue with Storyline on my computer.

Ok ... so after some testing, we've discovered that when we remove the engage glossary that we had inserted into our storyline 1 file, it works. In fact, I've tried inserting other Engage files with the same Preview issues.

Is there a known bug that has to do with working with Engage files?

Hi Marge, 

Yes, our team is aware of an issue with Engage 09 community interactions being imported into SL2 and causing a crash in preview - so thanks for sharing that element about the Engage piece. They're still investigating this issue - so it would be helpful if you had an SL1 file to share with the Engage interaction included. Currently you'll want to conduct the import minus the Engage interaction, and once you're ready to publish insert the Engage interaction at that time (without previewing). 

Unfortunately, all of our work is proprietary ... so I can't share it.

Can you run me through the steps for inserting an Engage.intr file as a glossary ... so I know I was doing this correctly? I hate to go all the way through publish without being able to preview unless I'm sure I was doing it right.

Thanks.

Hi Marge, 

If you'd like to share it with me privately you can send along here. All files are kept confidential and only shared internally for the purposes of testing. 

You'll want to follow the directions here for inserting an Engage interaction - is it a glossary interaction you created? If you're indicating you'd like to access it as if it were the glossary from Storyline (as a player tab) you will still follow the directions for inserting the Engage interaction and I'd include it in it's own scene, and then follow the steps here for linking to a custom tab in the player.