We have been using Storyline 1 for years. A couple days ago we upgraded licenses to Storyline 3. A few of our team members have been trying to open their files built in Storyline 1 in Storyline 3, and after the "do you want to upgrade this project" prompt and saying Yes, the file opens as a blank screen inside SL3 with no scenes. The backup of SL1 is there and opens in SL1 as expected. Any ideas?
I haven't seen more instances of this, and I don't see where Tod shared a sample file. Can you share one of your SL1 files here? We can look at updating it to Storyline 2 and 3 to see how it behaves.
Hello, I have exactly the same problem. I have multiple STORY files created in SL1 and I have upgraded to SL360. In 360, it would seem that every slide shows to have content when you look in the scenes to view the slides. However, when you double click on a slide to open and edit the content the slide looks blank. please see attached.
Did you check that all the .story files were saved locally? I have seen the missing slide content occur before when opening a file that has been corrupted. 😕 There are some good best practices to follow here to prevent file corruption.
In the meantime, does the file still open in Storyline 1? When you upgraded it to Storyline 360, we automatically created a back up copy that would be labeled SL1 backup if you want to share that here, I can also try opening it within Storyline 360 to see how it works.
The original post stated that when upgrading to SL3 where there were no scenes, but I am encountering the same issue as Brian when upgrading to 360. The scenes and thumbnails show up correctly, but double clicking on them shows a blank slide in the work area. This appears to be a recent issue, because I have been able to upgrade old files without problems in the past.
During my testing I noticed that it wasn't every slide that had the problem, just a majority of them. I opened the files in SL1 to see what the difference was and discovered that it is any slide that has grouped objects that was having an issue. I un-grouped all of the objects on a handful of slides as an experiment, and those particular slides now imported into 360 correctly. Slides that I left untouched continued to be an issue.
Unfortunately my company does not have SL2 to go through the step by step upgrade as was the fix for Brian. We went directly from SL1 to 360. It would take considerable time for us to manually un-group everything in every SL1 course. Is there another solution or upcoming patch to fix the issue?
We'd love to take a look at your file to help us pin down what's happening - can you share it with our Support Engineers privately here and reference this forum discussion.
We can get you a trial set up of Storyline 2 to go through those same upgrade steps while our team investigates this - if you want to reach out to Support here they'll help you out and can double check your files to confirm it's the same issue.
We fixed some issues that could occur when upgrading Storyline 1 and Storyline 2 projects to Storyline 360, such as blank slides and incorrect text wrapping in the latest update to Articulate 360 released this morning.
You can launch the Articulate 360 desktop app on your computer and click the Update button for each application. Details here.
Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly. Thanks for your patience!
15 Replies
Have you tried upgrading from Storyline 1 to 2 first, and then from 2 to 3? You could install the trial version of Storyline 2 somewhere to test this.
Oh no Tod! That's certainly not the expected behavior. Do you have a sample file that I could take a look at and try to upgrade myself?
Welcome to E-Learning Heroes by the way :)
You can attach the file (the .story file) to the reply right here:
Was there a solution to this problem? I am having the same issue when trying to update a Storyline 1 file to Storyline 3.
Hi Dave,
I haven't seen more instances of this, and I don't see where Tod shared a sample file. Can you share one of your SL1 files here? We can look at updating it to Storyline 2 and 3 to see how it behaves.
Hello, I have exactly the same problem. I have multiple STORY files created in SL1 and I have upgraded to SL360. In 360, it would seem that every slide shows to have content when you look in the scenes to view the slides. However, when you double click on a slide to open and edit the content the slide looks blank. please see attached.
Hi Brian,
Did you check that all the .story files were saved locally? I have seen the missing slide content occur before when opening a file that has been corrupted. 😕 There are some good best practices to follow here to prevent file corruption.
In the meantime, does the file still open in Storyline 1? When you upgraded it to Storyline 360, we automatically created a back up copy that would be labeled SL1 backup if you want to share that here, I can also try opening it within Storyline 360 to see how it works.
Hello Ashley,
Thanks for getting back to me. Upgrading in steps has worked. SL1 to SL2 to SL360, all content present and correct (so far).
Let me know if you would still like a copy SL1 backup to play with and I'll send it over, although would prefer direct send, if possible.
Once again, many thanks, Brian
The original post stated that when upgrading to SL3 where there were no scenes, but I am encountering the same issue as Brian when upgrading to 360. The scenes and thumbnails show up correctly, but double clicking on them shows a blank slide in the work area. This appears to be a recent issue, because I have been able to upgrade old files without problems in the past.
During my testing I noticed that it wasn't every slide that had the problem, just a majority of them. I opened the files in SL1 to see what the difference was and discovered that it is any slide that has grouped objects that was having an issue. I un-grouped all of the objects on a handful of slides as an experiment, and those particular slides now imported into 360 correctly. Slides that I left untouched continued to be an issue.
Unfortunately my company does not have SL2 to go through the step by step upgrade as was the fix for Brian. We went directly from SL1 to 360. It would take considerable time for us to manually un-group everything in every SL1 course. Is there another solution or upcoming patch to fix the issue?
Updating form SL1 to Sl3/360 broke the logo image.
Hi Brian,
We'd love to take a look at your file to help us pin down what's happening - can you share it with our Support Engineers privately here and reference this forum discussion.
Hi Matthew,
We can get you a trial set up of Storyline 2 to go through those same upgrade steps while our team investigates this - if you want to reach out to Support here they'll help you out and can double check your files to confirm it's the same issue.
Hi all,
We fixed some issues that could occur when upgrading Storyline 1 and Storyline 2 projects to Storyline 360, such as blank slides and incorrect text wrapping in the latest update to Articulate 360 released this morning.
You can launch the Articulate 360 desktop app on your computer and click the Update button for each application. Details here.
Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly. Thanks for your patience!
Were the issues upgrading from Storyline 1 to Storyline 3 fixed?? I need to do that, but am leery things will break.
Hi Heather,
The update for Storyline 3 to reflect the same update that Ashley shared above for Storyline 360 is due to be released in the next update.
I'll add this thread to the report so that we can pop in and update you here.
Hi all,
Great news - Update 3 of Storyline 3 is available!
We released a fix for the issue where there may be blank slides when upgrading projects to Storyline 3.
You can view the Version history here and you'll also be able to download Update 3 here!
This discussion is closed. You can start a new discussion or contact Articulate Support.