Storyline 1 Freezing Project On Multiple PCs When Try to Save

Hi Margaret:

Hmm, you have a tough issue there.

I downloaded your file and was able to successfully import and save to Storyline 2 using RELEASE 9 of that product. 

I've enclosed the working SL2 version along with my reply, so at least you've got something workable within that package.  Hope this helps!

As to restoring it within Storyline 1, it's likely SL1 is not able to respond to or properly handle the issue you've got in front of you, hence my recommending SL2 instead to tackle this.

-Mark

Hi Margaret!

I did not see any issue with your project and was able to save successfully. 

If you are only having difficulty with one project, you are welcome to import into a new file to see if that alleviates the issue, but if it's across projects I'd recommend a repair provided you are on the latest update to Storyline 1, which is now Update 10.

Hi Mark, 

Unfortunately, my company only uses Storyline 1. We don't have licenses for Storyline 2 and we are not able to use it on our LMS, so all our work needs to be on the older program. 

Hi Leslie,

Hmmm – I thought I had the updated version, but I did have an issue recently with having to re-enter my license number and needed to re-download Storyline from the site. Maybe that could have impacted it? I will try the update and see if that fixes it. Otherwise, I will need to do the file import step. Thanks!

No problem Margaret! Just pop back in if you need further assistance.

Hi Margaret:

It's a shame Storyline 2 can't re-save or export the corrected file I captured in Storyline 1 format.

[ Leslie: Possible future feature for Storyline v3? ;) ]

Bear in mind that Storyline 1 and Storyline 2 are distinct downloads. 

In other words, if you do not have a Storyline 2 license, entering a Storyline 1 license code will likely give you an error when you try to install SL2. 

You could try downloading and installing an updated version of Storyline 1 and see if importing into that might work. 

That's the best available option left I can think of here, if Storyline 2 is off of the table.

-Mark

Hi Mark!

That's something I know others have mentioned before, and you are welcome to share your thoughts with our product development team here if you wish.

Margaret - another thought is to be sure that you are working and saving locally.

Hi there –

So I uninstalled and reinstalled the latest version of Storyline – didn't work. Unfortunately, when I imported the file to a new document, I lost a bunch of my assets (graphics, videos). I can't use the import option because I don't have time to manually rebuild my project. I think there may have been a bug with the latest Storyline update. My file was working fine on last Monday, but when I updated my computer + Storyline, that's when I started having this problem. (as a side note, I tried this on a 2nd colleague's computer and it didn't work on hers either – this is 3 computers that it doesn't work on). What are my options for working in this file and saving? I can't import because I lose too much and I already updated my Storyline. 

Hi Margaret!

Was the file that you shared above not complete? I know that I shared a saved file as well, so I'm not sure what you are losing or is it just the fact that you cannot save?

You may want to work directly with a support engineer here so that we can see if anything is happening in logs that we cannot see on the surface.

Hello – The problem is that I cannot save the file. Every time I try, my program freezes. I will submit a ticket with the support engineers.

Sounds great Margaret. Sorry I was not fully following, but with the extent of your troubleshooting and continued difficulty - that will be your best choice :)