Storyline 2 and End User (Learner) Issue

Hello Community,

One of our end users submitted the attached screen print to show what happens in the middle of an online course created in Articulate Storyline 2.  Many other end users have completed the course without any glitches.  Do you have any insights about what is causing the course to suddenly stop working?  Is it possible that the version of IE may cause the challenge?

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