Storyline 2 Getting Crash after windows updated

Hello,

After updating windows Storyline 2 is getting crash for every 10 minutes. As you know that the popup is coming like Storyline stopped working. I uninstalled and installed, again the same problem. Is there any solution for this. We can't work in storyline 2 from 3 days. While looking at the error it is showing as flash has been updated.

 

1 Reply
Crystal Horn

Hi Vignesh.  I'm sorry that's happening to you.  Let's see if we can get you up and running again.  These steps will help you perform a clean reinstallation of Storyline 2.  Be sure to download the latest version of the Storyline 2 installer (linked in that article).

Let me know how you make out!  If you still are crashing after running through those steps, please open a case with our support engineers so they can dig deeper into the issue.

Thanks!