Storyline 2 HTML5 does not load

Hi Ron! Are you viewing the content as your learner would? Are you utilizing the story.html file as explained in this article?

Did you FTP to your server?  You must use Binary so as not to break the xml files

Good thinking Phil! 

Here is some information on that as well Ron.

Thanks for the responses Phil and Leslie.

I have made the FTP mistake in the past so I know about it. This time however that wasnt an issue. I ftp'ed in binary mode.

Also, I went through the link you sent. I access the story.html file on mobile devices not story_html5 directly. 

I am at a loss because locally both flash and html5 works.

On server, on desktop browser the flash version works but the html5 version does not.

On mobile browser the html5 version does not.

You can try it out at: 

http://bajourney.com/elearning/poc1/story.html

Hi Ron! I see the behavior in the file that you shared above. Would you be able to share the .story file so that we can take a look?

sorry for delay...was away.

i have uploaded the files. hope you can help me.

Hi Ron!

I'm not seeing the same results in my publishing, are you?

http://s3.amazonaws.com/tempshare-stage.storyline.articulate.com/stp19d88ia4s10hmfa7a631pl512k94/story.html

Perhaps something happened during your zip, be sure to zip your files from the Publish Successful dialog box and try again.

The link from Leslie works fine in HTML5 on chrome and Safari, Ron link your doesn't, but your content played locally does work with the HTML5 version.  Looks like somewhere your content is either not making it to your server (easy to check) or is corrupted when being uploaded.

thanks again for your help. zipping the file did the trick for me. earlier, i was uploading unzipped files. it works now. thanks for your help.

Glad to hear it Ron! Thanks for the update :)