Storyline 2 Installation Stuck at 95%

Hey Joshua!

I'm so sorry that's happening. I see that you submitted a case to our Support Engineers- perfect move!

It's been escalated and someone will be reaching out soon to work with you directly on this.

I'm going to relay the information you've included here, along with those super helpful screenshots, right to your case so it's all together. 

I also have a couple more questions for you as I'm updating your case information: 

1. What Windows version are you running?
2. Are you the administrator on your computer?

Let me know and I'll include those details as well!

Hello! Thank you for your assistance!

I am working on Windows 10, and yes I had administrators privileges on my computer.

Thanks!

Joshua Gilbreath

Thanks Joshua! I've added those details to your case. 

Also- just a quick note that replying via email carries your signature over to the thread here. No worries, though! Here's how to remove it, if desired. 

Thank you Ali, I wasn't aware of that. Appreciate the suggestion.

Hello! I haven't been contacted by a support agent yet, any advise?

Thank you!

Hey Joshua! We were just on a chat together, and it looks like we got disconnected.

Rest assured your case was escalated to the right team.  We’ve been a little busier than usual, so I’m sorry that you didn’t receive a reply within a couple of days.  I’m going to make sure that an engineer gets back to you as soon as possible; I see that you submitted your case on September 7th.

Thank you Alyssa, appreciate the feedback. :)

I would like to close this issue. :)

I got Storyline to install correctly. I ended up installing Storyline successfully to another computer, and coping over the successfully generated storyline20.msi to the original computer. This seems to have worked like a charm. Hope this helps someone in the future.

Thanks so much for the update and sharing your findings/solution with the community Joshua :)