Storyline 2 next button won't advance in Chrome

Script on your first page hits a scripting error keeping the page from fully functioning. In particular a reference to "vapi".... Have you tried reaching out to Montse via Contact Me? She's generally quite responsive

I have no idea what you are talking about.  There is no script in my first slide.  There is one slide trigger that says Jump to Next slide when the user clicks the next button. How can I fix this?

Hi Laurie!

It looks like you're viewing the Flash version (story.html) in Firefox and Safari, and the HTML5 version (story_html5.html) in Chrome. That is because Chrome has started to block Flash.

In any case, we need to take a closer look at why you're seeing a loading circle in HTML5. Would you mind sharing your file with us by clicking here?

Thank you very much.  I submitted it!

Thanks, Laurie! Someone from the team will reach out to you soon. 😊

Nobody got back to me yet.

Hi Laurie! My colleague Wilbert reached out to you via email on 7/28. Can you double check your Spam and Trash email folders to see if an email from Support@Articulate.com is there? 

Let me know if you still don't see the email, and we'll re-send it!

Hi Thanks for getting back to me! No, I don’t see an email, please resend.

Laurie Noffs

Hi Laurie, it looks like you got in touch with Wilbert. We can keep the conversation going over there! I'll follow along with your case, as well. 

I can’t thank you all enough for your help!
I hope this is an issue that can be addressed.

Laurie

Hi folks, this interaction is still not working consistantly for me.

I added several slides to the beginning, but it will not advance past slide 7 to the slide with the accordian interaction on it (slide 8).  The progress wheel just keeps spinning around. 

(https://www.hpn.com/media/elearning/dignity/story.html

Brian Dennis got back to me saying this:  "Script on your page hits a scripting error keeping the page from fully functioning. In particular a reference to "vapi".... Have you tried reaching out to Montse via Contact Me? She's generally quite responsive"

Can someone please re-visit this?

Thanks!

Hi Laurie,

I saw the same thing when testing your link in Chrome with HTML5 output (the Flash version worked fine). You mentioned that Brian suggested reaching out to Montse. Was this course one that wasn't authored by you? If it was something that Montse created, I'd ask her about that scripting. If you'd like to share a copy of your .story file with us again we're happy to take a look! 

Hi Heros!

I created another lesson, this time from scratch, no template.  I am having the same issue that one button (Water Quality) from slide 5 won't progress in Chrome or in Safari.  All other 6 buttons on that slide work fine.  It all works fine in Firefox.

https://www.hpn.com/media/elearning/climate_health/story.html

Chrome or in Safari change the url to: https://www.hpn.com/media/elearning/climate_health/story_html5.html

Please help me figure this out!

It seems to me that both Chrome and Safari default back to having Flash disabled.  I enabled Flash on Chrome a few months ago and now it went back to disabled.  This is a huge problem as my elearning lessons do seem to work correctly as story.html but are glitchy as story_html5.html

Does anyone else see this problem? Is there a known remedy?

Hi Laurie,

Sorry you're running into an issue. Any chance you can share your .story file so that we can take a peek and understand the different behavior?

If you cannot share here in the forums, you are welcome to share here privately.

Can I just attach it here?

The Water Quality button from slide 5 won't progress in Chrome or in Safari. All other 6 buttons on that slide work fine. It all works fine in Firefox.

Hey Laurie - You certainly can attach it here, but it looks like you attached the zipped output and I'm hoping to see the .story project file.

Oooof da.  Sorry.

Hi Laurie, 

What update of Storyline 2 did you publish this with? I published it with Storyline 2 Update 12, and uploaded it here to Amazon S3. I pointed to the HTML5 output, but you could also see the Flash here. The HTML5 played in Safari and Chrome on the Mac for me, and the Flash also played in chrome on Windows.

I was able to navigate from slide 5 to slide 6, and as you mentioned clicking on "Water Quality" caused the page to load continuously in HTML5 for Safari/Chrome. I tried changing the image to jump to a new slide, and that worked successfully, so it looks to be an issue with slide 2.6. I didn't see anything obvious that would cause the issue, but you could look at creating a new copy of that slide (make sure you're working locally) and insert it into this existing project to see if that resolves the issues. 

Thank you so much for getting back to me.  I am also using Storyline 2 Update 12.  I created a test slide in scene 2 and linked the water button from slide 5 to this one to see if it will work on Chrome and Safari.  I will have to wait until our IT team deploys the servers and will check this out tomorrow.

Hi Laurie,

If you're not able to upload to your own server without the help of IT, you can always publish for web and test by uploading to Tempshare or publish for LMS and use SCORM Cloud! 

Keep us posted!