Storyline 2 Translation Export Error

Hi, 

Myself and others are experiencing a blank error screen in when trying to export the translation document in Storyline 2. We work at different places with different computers, and we seen this error with multiple courses. 

Can anyone suggest a solution, or point me to a previous discussion on this topic with a resolution?

Thanks for your help!

1 Reply
Ashley Terwilliger

Hi Traci,

Thanks for reaching out here and sorry to hear about the issue that you've encountered. Our QA team is aware of some users who are struggling with the same behavior - and I'd like to see if you're able to go through the following steps:

  • Work with all local project files that adhere to the naming path/conventions detailed here
  • Close down other MS Office programs 
  • Close down other programs that could be taking up system memory, and try with just Storyline open
  • Conduct the full repair of Storyline

If after checking into those, you're still running into an issue, could you please  provide a sample .story file that has exhibited this behavior and some detailed steps of how you're able to replicate the behavior.  

If you prefer to share privately you can also send it along to our team here.