Storyline 2 update 12 question
May 11, 2017
This is probably the same kind of question that might get put out there with updates, but as I'm mid-stream on a Storyline2 project, it caught my attention.
From https://articulate.com/support/article/issues-addressed-in-the-latest-articulate-storyline-2-update , update 12 has one item: "Added support for Google Chrome 57 and later on Android devices."
I'm at the halfway point on a project where some courses have been delivered, with others being finalized/published/delivered in the near future. If I were to install this update, and the new published files had this "added support", I'm wondering what that means for the already-published-and-delivered files.
Is there more detailed information on what, for example, update 11-published files are like in Google Chrome 57 without this update? What does the development team say "support" means?
My thought is towards the Android tablet users on my project. If this is a wise direction to go (update 12), I need to consider the cost (or lack of) in re-publishing & re-delivered things. Thanks for any thoughts!
10 Replies
Hi Scott,
Great questions. Google Chrome 57 for Android made some changes to the way audio is handled, which means audio in your existing courses might not work in Chrome 57 on Android devices. You'll want to install Storyline 2 Update 12 so your new courses work properly. Details here.
For your existing courses that have already been delivered, you can either republish them (after installing Update 12), or you can use the Articulate Updater to scan the web server or LMS where those courses are hosted and automatically update the course files without having to republish them. We'll release a new version of the Articulate Updater soon that adds support for Chrome 57 on Android. I'll let you know as soon as it's available.
Hi David, really good info here. Exactly what I was looking for. Thanks much!
Great! Glad I could help. :)
Hi, Scott, a new version of the Articulate Updater is now available if you want to update your delivered courses without having to republish them.
I ran update 12 just before starting on a project. Have wasted a day or more trying to fix bugs that appeared after I updated my SL2. Suggesting that you don't change anything mid project!
Hi Jay! Sorry to hear that you ran into issues post-update. I do not see any support tickets or threads, so let us know if there is something we can assist you with. You can reach our support team directly here if needed.
HI
I did submit a trouble ticket yesterday. Unfortunately, I can't seem to
find a "status" update page anywhere on the site.
Jay
Oh, looks like you have multiple accounts Jay. I was able to find your case (01074806). It is in the queue at this time and you will actually be e-mailed with updates/responses. So, be on the lookout for e-mails from support@articulate.com. Thanks for letting me know!
Hi Jay! I popped in to check on your case this morning and it looks like Wilbert is assisting you. I will continue to follow along.
Hey Jay! I popped in to check on your case again this morning and it looks like the cleanup was able to assist you :) Thanks for working with the team and keeping us up-to-date.
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