Storyline 2 requires task manager to close all the time

Anyone else faces this kind of issue like me? Every time I work on a Storyline project, if I want to shut it down I need to use task manager to close it. Otherwise, it will freeze forever.

I save my project file on a local storage (Drive D), and I have the latest version of storyline 2 (Update 11). This is an ongoing issue for me for ages now (About 6 months), I always hope that Storyline 2 update would fix this. But not this bug.

Any help would be much appreciated. 

10 Replies
Crystal Horn

Hi there, Virak.  I personally can attest to the frustration of this issue, as it has also happened to me!  It sounds like you're working to the best practices as far as working on your local drive and ensuring you're using the latest version.

If you haven't tried these repair steps, give them a go.  If that is not sufficient, please use these steps to completely remove Storyline and cleanly reinstall.  We've seen in cases and in other discussions that the clean reinstallation has resolved the issue.  It has worked for me.

If that still doesn't work, I'm sorry!  At that point, I'd recommend opening a case with our support engineers so that they can investigate your particular setup.

Let us know how you make out!

Virak Yang

Thanks for your suggestions, Crystal. Indeed, I'm aware of your suggested solutions. But none of thos worked for me. I have been trying them many times already. Every new update, I performance those clean install and erratic behavior solution.
Cheers, 
Virak 

Sent from my phone

Crystal Horn

Hi Virak.  I just wanted to check in with your case.  I saw that Cleo was working with you, and doing clean reinstallation wasn't fixing the issue.

It looks like he was exploring your roaming profile, group policy and the Microsoft .NET setup.  Let us know how you're making out; if his suggestions still are not working, please feel free to tell us that, and we'll continue to troubleshoot your case!