Storyline 2 won't play back with headphones

Hi Justin,

Thanks for reaching out - I've seen at least two reports of this same behavior and it's varied between Storyline 2 and Storyline 360 - but it's also seemed that those users may have undergone a Windows update. Can you check if you've run any recent Windows updates? What version of windows are you on?

I have not had a Windows update to my knowledge. I'm still running on Windows 7.

Hi,

I am experiencing the same issue as Justin. I am running Windows 7 and ran a recent update this morning.

Thanks

Hello again, a work around that seems to help me for now is disabling the speaker on the computer.

Add me to the list. Storyline 2 on Win10. Audio plays through laptop speakers and not headphones. Disabling the laptop speakers works.

That's what I had to do. I'm still a little nervous about publishing and seeing what the LMS will do with it once uploaded.

Hi Justin,

Looks like your email signature came through when you replied via email! No worries, this Peek video will show you how to remove it if you'd like.

I did report this to our QA team, and they're investigating but good to know that disabling the laptop speakers allows you to use your headphones in the interm. I haven't heard from any  users of difficulties listening to the content once uploaded to their LMS, it's only while previewing in Storyline.

I'll let you know here once I have an update to share! 

This worked for me as well.  I'm running Storyline 2 on Windows 10.  HUGE thank you!  I have been struggling with this for 4 days now.

Hi all,

I also don't know if this will fix it, but Windows did release a recent fix for a number of items that were broken in the latest update. You may want to take a look at the information from Microsoft here. 

Hi all,

Thanks for your patience as we dug into this!

It appears that the latest Flash update 27 (although there is now a new version 27 in Beta) changed how the audio settings would work for Flash playback. The timeline preview in all versions of Storyline and Quizmaker is Flash based.

We've detailed out some steps here on how to fix this for Flash, and this is a behavior our team is still looking at fixing in Storyline/Quizmaker so that you won't run into it again! 

Your link above takes me to a Salesforce login page...

Sorry Scott - copy paste error. 🙃 

All fixed up now. 

HI Dafne,

I fixed the link in my reply - sorry for that. Here's the link again. 

Thanks, Ashley! Everything is working for me now. I appreciate your help!

Thanks for continuing the research on this Ashley. I'll try this.

Sounds good Justin. An FYI, looks like your email signature came through when you replied via email! No worries, this Peek video will show you how to remove it using the "Edit" feature below your reply. 

Hi, I have a colleague who's experiencing the same issue. Her setup is SL2 on Win 10 Pro on a Surface Pro. Audio files play through headphones, slides do not. She disabled the Surface Pro's speakers w/o success. We would love to know the solution as this is the setup our office is migrating to shortly. She was a pilot tester. Thanks! -Tony

Hello Anthony! 

Did you check out our documentation here? 

You mention that she disabled the speakers without success? Is the Flash Player up-to-date?