8 Replies
Ali Goulet

Oh no, Jessica! 

I'm happy to help, and I have a couple questions to start with here:

  1. Are you running the latest update for Storyline 3- build 3.2.13213.0? You can check by going to Help > About Storyline:

  2. Can you share your .story project file here so I can do some testing? You can add it as an attachment to a comment like this:

Thanks!