I have found what I believe to be a bug in SL3. I have several videos with a white background, however when published from SL3 any white displays as gray. If I publish the videos from SL2 the videos display normally with white. If I open the video file from the published course files and watch it in a player like VLC or WMP then the videos appear normal.
I have attached a screenshot showing the issue. As you can see in the preview the white is grey but in the video file (this video file is from the published files) the white displays normally as white.
Has anyone had this issue or found a way around it?
Does this white line only appear on slides with videos? From the image you shared, I didn't see a video added there but our Support Team is always happy to take a look at your files or the published output!
The grey bar doesn't appear when previewed in a videoplayer. Also, it doesn't appear when the course is reviewed in Google Chrome. But, it appears when the learner views the story.html file using Microsoft Edge :/.
Yes, the grey line appears only on slides with videos and when the story.html file is viewed in Microsoft Edge :(. I can advise learner to use Chrome browser to review this course but I still want to ensure this issue doesn't happen to learner who only has Microsoft Edge. I hope team can help to resolve it. Thanks!
Thanks. This does not sound like the issue I thought it might be. That has something to do with encoding and dimensions. See attahed example how we fixed that.
You could try to disiable the encoding of storyline and see if that helps. Because it still might have something to do with that. That way the video stays at it's original size and quality. I believe by default that is turned on.
Thanks, Paul. I've checked with Media team who does the video converting and they confirmed the video is exported to MP4 using Scale to Fit setting. Is there another way we can resolve this?
" You could try to disiable the automatic encoding of storyline and see if that helps. Because it still might have something to do with that. That way the video stays at it's original size and quality. I believe by default that is turned on. "
You could also try to disable hardware accelleration in the internet browser settings. Just to see if thats causing the problem.
Also, great move to open a case with our Support team for this. I see Lea will be working closely with you to see if we can isolate the cause of that grey line in Edge.
If you're able to share the .story file with her for testing, here's the unique upload link from the case. We're standing by, ready to try to narrow down why this is happening!
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Hi,
Does the video also have this grey/black bar when you play it normally with a videoplayer?
What is the size (dimension) of the video in pixels?
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Hi Kydon,
Does this white line only appear on slides with videos? From the image you shared, I didn't see a video added there but our Support Team is always happy to take a look at your files or the published output!
Hi Paul,
The grey bar doesn't appear when previewed in a videoplayer. Also, it doesn't appear when the course is reviewed in Google Chrome. But, it appears when the learner views the story.html file using Microsoft Edge :/.
The dimension of the video is 1920x1080.
I hope the above details help!
Hi Ashley,
Yes, the grey line appears only on slides with videos and when the story.html file is viewed in Microsoft Edge :(. I can advise learner to use Chrome browser to review this course but I still want to ensure this issue doesn't happen to learner who only has Microsoft Edge. I hope team can help to resolve it. Thanks!
Hi Team,
Do you have an update for this discussion? Appreciate it if there is any suggestion to remove the grey line on the video. Thanks!
Thanks. This does not sound like the issue I thought it might be.
That has something to do with encoding and dimensions. See attahed example how we fixed that.
You could try to disiable the encoding of storyline and see if that helps. Because it still might have something to do with that. That way the video stays at it's original size and quality. I believe by default that is turned on.
Thanks, Paul. I've checked with Media team who does the video converting and they confirmed the video is exported to MP4 using Scale to Fit setting. Is there another way we can resolve this?
Hi,
Did you try my suggestion?
"
You could try to disiable the automatic encoding of storyline and see if that helps. Because it still might have something to do with that. That way the video stays at it's original size and quality. I believe by default that is turned on.
"
You could also try to disable hardware accelleration in the internet browser settings. Just to see if thats causing the problem.
Hi Paul,
Thanks for checking. I've tried your suggestion and yet the grey line still appears when course with video is viewed in Microsoft Edge.
Sorry, when you mentioned, "disable hardware acceleration in the internet browser settings" how do I do this?
Hi there, Kydon!
For Paul's tip, here's the how-to for disabling hardware acceleration in Edge I found on Microsoft's website: https://answers.microsoft.com/en-us/edge/forum/all/disabling-hardware-acceleration-in-the-microsoft/bc78dd76-9e92-405a-bdeb-d55d2110bf09
Also, great move to open a case with our Support team for this. I see Lea will be working closely with you to see if we can isolate the cause of that grey line in Edge.
If you're able to share the .story file with her for testing, here's the unique upload link from the case. We're standing by, ready to try to narrow down why this is happening!
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