Storyline 3 crashing when changing from Open Sans to Helvetica 65 Medium

Jan 07, 2019

Is anyone else running into the issue where Storyline 3 crashes when changing fonts. It happens every time with Helvetica 65 Medium. I've had it crash when switching to other fonts as well.

I was switching from the View Master screen. It just seems odd.

7 Replies
Ashley Terwilliger-Pollard

Hi Lori, 

I haven't run into the same thing with Storyline 3 and changing fonts, but since you're seeing it across multiple files, I'd start by conducting a repair of Storyline. You'll want to follow these steps: 

  1. Go to the control panel on your computer and uninstall Storyline 3.
  2. Reboot your computer.
  3. Download and install the latest Storyline 3 update.
  4. Reboot your computer again and test Storyline.

Let me know if you're still having trouble! 

Ashley Terwilliger-Pollard

Hi Lori,

I was following along in your case and it seems that through working with Victor he was able to determine you had a corrupted install of the Helvetica font. He was able to help you reinstall it and that one is now working without errors.

If you run into any other trouble, please let us know here or reach out to our Support Team directly! 

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