Is anyone else running into the issue where Storyline 3 crashes when changing fonts. It happens every time with Helvetica 65 Medium. I've had it crash when switching to other fonts as well.
I was switching from the View Master screen. It just seems odd.
I haven't run into the same thing with Storyline 3 and changing fonts, but since you're seeing it across multiple files, I'd start by conducting a repair of Storyline. You'll want to follow these steps:
Go to the control panel on your computer and uninstall Storyline 3.
Reboot your computer.
Download and install the latest Storyline 3 update.
Storyline shouldn't be crashing with that font or any font. I'd like to have you work with our Support Team next so that we can get to the bottom of the crash. You'll see an email notification shortly as I opened a case for you.
I was following along in your case and it seems that through working with Victor he was able to determine you had a corrupted install of the Helvetica font. He was able to help you reinstall it and that one is now working without errors.
If you run into any other trouble, please let us know here or reach out to our Support Team directly!
7 Replies
I also tried switching the font from the slide view and it crashes as well.
Hi Lori,
I haven't run into the same thing with Storyline 3 and changing fonts, but since you're seeing it across multiple files, I'd start by conducting a repair of Storyline. You'll want to follow these steps:
Let me know if you're still having trouble!
The software still crashes after the reinstall. I guess I shall have to select a different font. Any other suggestions?
Hi Lori,
Storyline shouldn't be crashing with that font or any font. I'd like to have you work with our Support Team next so that we can get to the bottom of the crash. You'll see an email notification shortly as I opened a case for you.
I'll follow along too!
Awesome! Thanks for your help.
Hi Lori,
I was following along in your case and it seems that through working with Victor he was able to determine you had a corrupted install of the Helvetica font. He was able to help you reinstall it and that one is now working without errors.
If you run into any other trouble, please let us know here or reach out to our Support Team directly!
Yes, we downloaded a free version of the font and that corrected my problem. Thank you!
This discussion is closed. You can start a new discussion or contact Articulate Support.