Storyline 3 Flash error

Mar 16, 2021

Hi All,

I am having an issue with Storyline 3 and some persistent flash issue in the player. Our courses are developed either in SL3 or 360. When I view them on 3, everything looks good until I go to the Player where the preview shows me a flash error.

I don't know if it's the .xml file we are using for the player.

Thanks.

6 Replies

Leslie McKerchie
Staff

3 years ago03/17/21 at 1:49 pm (UTC)

Hi Andrew,

Thanks for reaching out and sharing what you are seeing when previewing your Storyline 3 projects.

Do you know what version of Storyline 3 you are currently using? You can check by going to Help > About Storyline. When we released Build 3.8.20838.0 in December of 2019, this allowed Storyline 3 to be officially Flash-free.

Andrew Wills
Author

3 years ago03/18/21 at 11:55 am (UTC)

Hi Leslie,

That was my fear. I am on update 7:3.7.20003.0. I work for a large federal govt dept so getting updates pushed to our machines is difficult. Now I have a build number I will send it up the chain.

Thanks for the assist.

Leslie McKerchie
Staff

3 years ago03/18/21 at 12:32 pm (UTC)

Sounds good, Andrew. The link I shared above will show all of our version histories. If you get to petition for a build number, I'd go for the latest, which is Build 3.11.23355.0.

Andrew Wills
Author

3 years ago03/18/21 at 12:39 pm (UTC)

I will. Thanks again.

Andrew Wills
Author

3 years ago03/30/21 at 12:18 pm (UTC)

Hi Lesley,

After a greater effort than it should have taken, I finally got our IT people to upgrade my version of SL3 to the latest build and it fixed the problem. Thanks very much.

Leslie McKerchie
Staff

3 years ago03/30/21 at 12:39 pm (UTC)

Well, I'm glad to hear that the reward was good for the effort and that they were able to help you get back up and running. I appreciate the update, Andrew.