Storyline 360: Black lines appearing on the side

Hi Malik.

I have had similar, albeit grey lines randomly turning up on some of my pages, with no apparent cause. I found it was only happening in IE11, and seemed to be the edges of text boxes randomly showing up.

I put it down to the fact that IE11 doesn't handle HTML 5 well (which is how we output our courses) and so I deleted and remade any offending boxes and republished my course, then the issues seemed to go away. 

Sorry I can't be more help as I don't know the actual cause, but that worked for me. 

Hi Jen,

Thank you for your input, I appreciate it. I remade all the text boxes and black lines still appear randomly. I think its IE11 and HTML5 issue.

Hi Malik, 

Did you ever find a resolution to this issue? We're seeing the exact same thing.  Random vertical lines showing up for an instant when using IE and even Edge.  

Thanks
Steve

Hello Steve,

Just in case Malik is no longer subscribed to this discussion, feel free to use the Contact Me button on their profile page to reach out.

We're happy to jump in, too!

• Could you share more detail on the computer along with its resolution setting?
• Do the lines appear on certain slides or random ones?
• Are you comfortable with sharing an affected file for testing? You can use this private upload link. We'll gauge the performance in IE and Edge, and delete it after.