I have a course with a question bank. Half way through the question bank (a different question slide each time) the course freezes. The cursor turns into a spinning wheel and you can't advance to the next question, or results.
- I am working locally, from my Desktop.
- I have tried importing into a new file, did not work.
- I had a co-worker try it on their machine, same error.
- I have tried uninstalling and re-installing SL, did not work.
- I have tried testing in SCORM cloud and receive the same error.
I've included a screenshot of the "Freeze error." Thank you.
It sounds like you've already done quite a bit of troubleshooting on your own, so I'm glad you reached out here! My hunch is that there's something corrupt on one of your slides--no worries, our team can help you find it!
Simply attach your unpublished file to this form, and we'll take a closer look. 🙂
Hi Cindy! We didn't hear back from Nicole yet, but here's what I would consider:
Will that slide preview on its own?
Does temporarily removing that slide (I like to use cut and undo) allow preview and publish to function?
If so, I would dig further by removing elements from the slide, starting with layers. I cut them, preview, and if it still doesn't work, use the undo function and cut something else. Sometimes, one broken piece, like a text box, will cause a whole course to stop from previewing or publishing. Deleting and rebuilding the piece will often fix it.
We're happy to help! Share your file here and we can have a look.
Try deleting those slides and re-creating them. I can't remember if I deleted the slides in question, or if I just copied everything into a new story file. Either way, It seems that Storyline has an issue with files becoming corrupt for no reason. When all else fails.. try a new file.
This is what I found. First, some basics about the course.
I am working locally
The course has been upgraded from SL2 to SL360 - the question bank worked in SL2
The course contains a drag-and-drop interaction within a question bank
The questions in the question bank are drawn randomly
I tried rebuilding the course and importing the question bank slides. Here's what happened:
If I imported every slide except the drag-and-drop slides, the question bank worked.
If I imported a drag-and-drop of any type, the question bank would hang up on the final question, whatever that question was.
If the setting was changed so questions weren't drawn randomly, the course still hung up on the final question. (Spinning wheel after the last question and before the Results slide.)
If I imported a drag-and-drop interaction into the question bank and DELETED it, the question bank would still hang up on the final question even though there were now no drag-and-drop interactions in the question bank.
I ended up getting rid of the drag-and-drop interaction in the question bank and substituted a different kind of question.
5 Replies
Hi Nicole,
It sounds like you've already done quite a bit of troubleshooting on your own, so I'm glad you reached out here! My hunch is that there's something corrupt on one of your slides--no worries, our team can help you find it!
Simply attach your unpublished file to this form, and we'll take a closer look. 🙂
I'm having the same issue - how was this resolved? In my case, it always happens on the last question, before the Results slide.
Hi Cindy! We didn't hear back from Nicole yet, but here's what I would consider:
Will that slide preview on its own?
Does temporarily removing that slide (I like to use cut and undo) allow preview and publish to function?
If so, I would dig further by removing elements from the slide, starting with layers. I cut them, preview, and if it still doesn't work, use the undo function and cut something else. Sometimes, one broken piece, like a text box, will cause a whole course to stop from previewing or publishing. Deleting and rebuilding the piece will often fix it.
We're happy to help! Share your file here and we can have a look.
Hi Cindy,
Try deleting those slides and re-creating them. I can't remember if I deleted the slides in question, or if I just copied everything into a new story file. Either way, It seems that Storyline has an issue with files becoming corrupt for no reason. When all else fails.. try a new file.
This is what I found. First, some basics about the course.
I tried rebuilding the course and importing the question bank slides. Here's what happened:
I ended up getting rid of the drag-and-drop interaction in the question bank and substituted a different kind of question.
Sorry, but I no longer have the original file.
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