I'm updating several older training modules. I have turned off OneDrive synchronization.
When I click the Player tab, Storyline freezes. I cannot update the Player. How do I stop Storyline from freezing? This has happened for several other files. I have uninstalled and reinstalled Storyline previously and it has not helped. Thanks.
Sorry about the trouble with Storyline freezing after clicking the Player tab! I appreciate the troubleshooting you've already done. Please try running these steps to fix possible installation issues.
We'd be glad to investigate further if the problem persists. You may share an affected Storyline project here or privately in a support case, where our Support Engineers will work with you one-on-one. We'll delete it when we're done testing.
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Hi Julee,
Sorry about the trouble with Storyline freezing after clicking the Player tab! I appreciate the troubleshooting you've already done. Please try running these steps to fix possible installation issues.
We'd be glad to investigate further if the problem persists. You may share an affected Storyline project here or privately in a support case, where our Support Engineers will work with you one-on-one. We'll delete it when we're done testing.